Strategic Account Manager

Job Summary

We are looking for a commercially driven and technically strong Strategic Account Manager to own, retain, and grow a portfolio of mature strategic client accounts. The role is ideal for someone who can combine technical understanding, business acumen, executive communication, and relationship-led growth to create sustainable and scalable revenue from existing clients.

The person will act as the face of the organization for assigned clients, build trusted relationships with business and technology stakeholders, identify new opportunities independently, and work closely with Sales, Delivery, and Practice teams to convert opportunities into long-term business value. While the role requires cross-functional collaboration, ownership and accountability for account growth, client health, and relationship depth will remain with the Strategic Account Manager.

Role Purpose

Protect and grow revenue from existing strategic clients who have been associated with the organization for more than 1.5 years.

Build strong multi-level client relationships and become a trusted advisor to stakeholders across business, technology, and leadership teams.

Identify growth opportunities proactively instead of waiting for client requests or internal sales direction.

Create sustainable, scalable, and predictable account growth through structured account planning and disciplined execution.

Ensure the organization is positioned as a strategic technology partner, not only as a delivery vendor.

Key Responsibilities

• Strategic Account Ownership Own assigned strategic accounts end-to-end, including relationship depth, account health, revenue growth, retention, and expansion.
• Revenue Growth and Account Mining Identify cross-sell, upsell, extension, renewal, managed services, consulting, product engineering, modernization, AI, analytics, cloud, Microsoft, ERP/CRM, and other technology-led opportunities within assigned accounts.
• Customer Success and Relationship Management Act as the voice of the client within the organization while balancing commercial priorities and delivery realities.
• Technical and Consultative Engagement Use strong technical background to understand client needs, solution areas, delivery constraints, architecture direction, and technology decisions.
• Delivery Governance and Internal Collaboration Partner closely with Delivery Managers, Project Managers, Architects, Practice Heads, and Resource Management teams to ensure successful execution across accounts.

Required Experience

• 8+ years of experience in IT services, software services, digital engineering, enterprise applications, cloud, data, AI, Microsoft technologies, ERP/CRM, or technology consulting.
• Minimum 5 years in account management, client partner, engagement management, customer success, delivery leadership, pre-sales, or business relationship management roles.
• Strong background in technology delivery or technical consulting, with the ability to understand solution discussions and delivery implications.
• Proven experience managing existing client relationships and growing business through account mining, renewals, cross-sell, upsell, and stakeholder engagement.
• Experience working with global clients, preferably in the US, UK, Europe, or similar international markets.
• Demonstrated ability to work with sales, delivery, practice, pre-sales, and leadership teams while owning the final account outcome.

Technical Competencies

• Strong understanding of software development lifecycle, Agile delivery, managed services, support models, project governance, and technology consulting delivery models.
• Ability to understand high-level architecture, solution design, technical dependencies, delivery estimates, and project risks.
• Exposure to one or more technology areas such as Microsoft technologies, Azure, Dynamics 365, Microsoft 365, Data Analytics, AI, Cloud, .NET, Java, modern web platforms, enterprise applications, or integration solutions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.