Strategic Account Manager / Senior Account Director

You are ultimately responsible for driving client retention and growth through identifying strategic upselling and cross-selling opportunities that benefit our clients in Australia.

Key responsibilities include:

• Build and maintain trusted client relationships, understanding their BPM strategy, challenges, and team structure.
• Lead software demonstrations and lead POVs in collaboration with a Customer Success Manager, to drive adoption and client success.
• Identify upsell, cross-sell, and expansion opportunities, supporting renewals and business growth with compelling business cases.
• Collaborate with Marketing to develop customer success stories, case studies, and community engagement initiatives.
• Monitor and analyse client software and services usage
• Develop and implement strategies to maximize ROI.
• Collaborate with Customer Success Managers to maintain client account health
• Maintain CRM and documentation of client interactions

What Were Looking For:

• Minimum of 15 years corporate work experience
• Minimum of 10 years experience in:
• the Business/Digital Transformation industry
• spotting product/service expansion opportunities
• positioning products and services to clients
• customer retention
• Experience working as an Account Manager serving Western markets
• Exposure to Business Process Management/Operational excellence
• Excellent English writing and speaking skills with a neutral accent

Hours & Location:

• Remote role (work from home)
• Monday to Friday
• Working hours: 4:30 am 1:30 pm IST

Why Join Us:

• Multinational exposure in the technology sector.
• Excellent salary and achievable, rewarding commission structure
• Established markets, customers, team and sales processes
• Varied and impactful role with direct visibility to leadership.
• Collaborative, supportive team environment.
• Work from home.