Strategic Account Manager, Homes

Responsibilities

• Builds and owns the long-term relationship (through proactive and reactive engagement) between Agoda and their strategic and/or key accounts (comprised of top producing partners).
• Be responsible for the maintenance and improvement of the performance of their accounts, typically from a portfolio of the top producing properties for the country.
• Proactively engages Agodas supply partners, utilizing exemplary Strategic Account Management (SAM) approaches and practices to drive mutual growth and maximize value.
• Actively manages supply partners, providing consultative services and tailor-made solutions to hotel partners to improve mutual revenue growth.
• Demonstrates a data driven and consultative approach to prioritizing tasks and delivering pitches that lead to high conversion for each hotel partner.
• Maintains meaningful high-frequency engagement with supply partners, including a minimum of one face-to-face interaction for a quarter.
• Responds to the needs and requests of hotel partners in a timely and effective manner.
• Can handle both input and output KPIs and achieve their individual KPIs with minimal supervision from an Area Manager.

What you'll need to succeed

• Bachelor's degree; Master's degree is a plus
• Minimum 4 years of experience in business development and/or account management
• Experience in OTA, fast-paced tech environments, e-commerce preferred
• Strong interpersonal skills; ability to influence both external/internal stakeholders
• Strong analytical acumen with proven data-driven problem-solving skills
• Team player with a professional get it done attitude and work ethic
• Proven success in acquiring, building maintaining long-term customer relationships
• Adapts well to change and able to work in a fast-paced environment
• Ability to create new, innovative ideas, and drive workstream to create impact from those ideas
• Proficiency in English and Hindi - oral and written

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