store support

STORE SUPPORT EXECUTIVE

The Store Support Executive is responsible for ensuring smooth operations and efficient

support for various functions within the warehouse. This role involves managing

communication and coordination between the warehouse and stores, handling

inventory-related tasks, and providing assistance for administrative functions.

Responsibilities:

• Parcel Segregation: Open and segregate local and out-of-state parcels, handover

products to respective departments, update drive sheet and maintain records.

• Inventory Management: Reference turnover and full stock product details in drive

sheet.Follow up with stores and validate inventory records.

• Retail Point of Sale (RPOS) Management: Check for pending transfer orders (TOs)

and clearances.

• Courier Performance Management: Check and follow up on store parcel courier

delivery details. Prepare Courier Performance Report.

• Store Support :

Manage customer orders from warehouse to stores. Handle customer

damage product exchange mails and follow up.

Process excess and short-received inventory reconciliation mails. Clear

missing, mismatched, or broken products and update records.

Send price change (MRP) and gram change mails to stores and follow up.

Handle barcode request process.

Manage new store transactions, transfers in, and format verification.

Handle stores' customer GST billing.

Coordinate with stores for general queries.

• Check and update store HQ backup. Communicate issues to the IT department.
• Monitor sample items sent to suppliers from warehouse inventory. Manage excess,

short-received items from suppliers.

• Generate E-Way bills as required.
• Coordinate with suppliers for priority orders and jewellery-related matters.

Candidate Profile:

• High school diploma or equivalent; bachelor's degree preferred.
• Minimum of 1 years of experience in a similar role within a warehouse or retail

environment. Experience in inventory management, or parcel handling, is highly

preferred.

• Proficiency in Kannada, Hindi, and English language.
• Responding to emails and providing resolutions.

• Proficiency in computer operating systems and MS Office software, Google drive

especially Excel.

• Good written and verbal communication skills
• Issues troubleshooting, settlements, clearances, record maintenance.
• Ability to work as part of a team and maintain quality of work