Store Supervisor

Store Supervisor | ROYCE Chocolate

About the Role

ROYCE is a premium Japanese chocolate brand known for exceptional products, thoughtful gifting and a high standard of customer experience.

We are looking for experienced retail professionals who enjoy engaging with customers, take pride in running a well-managed store and are ready to take greater ownership of store operations.

As a Store Supervisor, you will play an important role in delivering the ROYCE experience while supporting the Store Manager in sales, customer service, team coordination and day-to-day store operations.

What You Will Do

Deliver an Exceptional Customer Experience

• Welcome and engage customers with warmth, confidence and professionalism.
• Understand customer requirements and recommend suitable products, including gifting solutions.
• Build strong product knowledge and communicate the ROYCE story and product range effectively.
• Handle customer concerns thoughtfully and resolve issues wherever possible.

Drive Sales & Store Performance

• Contribute actively towards store sales and performance targets.
• Identify opportunities to improve customer conversion, basket size and repeat business.
• Support merchandising and product presentation to ensure the store consistently reflects ROYCE standards.
• Assist with performance reporting and provide useful observations and feedback to the Store Manager.

Run Strong Store Operations

• Manage day-to-day retail operations including billing, cash handling, inventory and stock movement.
• Maintain strict control over product shelf life, stock rotation and store standards.
• Execute store opening and closing procedures accurately.
• Support e-commerce and omni-channel order fulfilment, ensuring orders are processed accurately and on time.
• Maintain high standards of cleanliness, organisation and product presentation.

Take Ownership

• Support and guide Store Associates during daily operations.
• Take responsibility for store operations in the absence of the Store Manager.
• Identify operational or customer-service issues early and take appropriate action.
• Work closely with the Store Manager and wider team to ensure smooth store functioning.

Who We Are Looking For

Retail experience is mandatory for this role.

You should have:

• 15 years of experience in retail sales and store operations.
• Strong customer-service and selling skills.
• Excellent communication and interpersonal skills.
• Confidence interacting with a wide range of customers.
• Experience or familiarity with billing, cash handling, inventory and basic store operations.
• A disciplined and organised approach to work.
• Strong attention to detail and the ability to follow operating standards consistently.
• The maturity to take ownership and handle store responsibilities when required.
• The ability to work effectively in a fast-moving and sometimes unstructured retail environment.
• Experience in premium retail, luxury retail, beauty, fashion, gourmet food or other customer-focused retail environments will be an advantage.

Why Join ROYCE?

At ROYCE, a Store Supervisor is expected to do more than simply manage a counter. You will have the opportunity to:

• Work with an internationally recognised premium Japanese brand.
• Develop deeper skills in premium customer service, selling, gifting and retail operations.
• Take meaningful responsibility for running a store and leading a team.
• Learn the operational disciplines required to progress into larger store-management responsibilities.
• Build a long-term career within a growing premium retail organisation in India.