Store Manager

Job Description: Store Manager Lenskart

Job Type: Full-time

Experience Required: 4–8 Years in Retail Sales | Minimum 2 Years in Team Management / Leadership

Education: 12th Pass / Graduate / MBA

About Lenskart

Lenskart is India’s fastest-growing omnichannel eyewear brand, redefining how people see and experience the world. With cutting-edge technology, trendsetting products, and a customer-first approach, we are scaling rapidly across offline retail and online platforms.

Role Overview

We are looking for a high-energy, performance-driven Store Manager to take end-to-end ownership of our retail store operations. In this role, you will lead a dedicated sales and optical team, drive revenue growth, deliver exceptional customer experiences, and maintain high standards of store visual merchandising and inventory management.

Key Responsibilities

• Store Operations & Sales Drive:
  
• Achieve monthly, quarterly, and annual store sales targets and key performance indicators (KPIs).
• Monitor daily store KPIs (conversion rates, average bill value, units per transaction).
• Team Leadership & Development:
  
• Lead, mentor, and motivate a team of sales executives and optometrists.
• Conduct daily huddles, assign targets, and foster a culture of high performance and continuous learning.
• Customer Experience & Loyalty:
  
• Ensure every customer receives a seamless, personalized, and memorable shopping experience.
• Resolve customer queries and escalations promptly to maintain high customer satisfaction (NPS).
• Inventory & Visual Merchandising:
  
• Maintain optimum stock levels, conduct regular inventory audits, and minimize shrinkages.
• Ensure store visual merchandising strictly aligns with Lenskart brand guidelines.
• Process & Compliance:
  
• Ensure adherence to standard operating procedures (SOPs), cash management, and billing accuracy.

Requirements & Eligibility Criteria

• Overall Experience: 4 to 8 years of proven experience in retail sales (Apparel, Footwear, Consumer Durables, Telecom, or Eyewear preferred).
• Leadership Experience: Minimum 2 years in a team-handling/leadership role (e.g., Assistant Store Manager, Floor Manager, or Store Manager).
• Education: Minimum 12th Pass up to MBA / Master’s Degree.
• Mandatory Training Requirement: Must be willing and available to complete a mandatory 25-day training program at our Head Office in Delhi prior to store deployment. (Round-trip travel expenses for arrival and departure will be fully covered by the company).
• Key Skills:
  
• Strong retail sales acumen and operational discipline.
• Demonstrated capability to coach, train, and manage retail staff.
• Excellent communication and interpersonal skills.
• Basic computer proficiency and experience handling POS/CRM software.

Important Guidelines for Applicants

Mandatory Onboarding Training: Selected candidates must undergo a 25-day compulsory training program at our Head Office in Delhi.
Travel Coverage: Lenskart will bear both-side travel expenses (arrival in Delhi and departure to your allocated store location).

What We Offer

• Competitive salary package with high-earning sales incentives.
• Fast-track career growth opportunities within a rapidly expanding brand.
• Fully covered initial travel for training, plus employee discounts and comprehensive health benefits.