Store Manager

Role & responsibilities :

1. Store Operations & Financial Management

• Oversee day-to-day store operations including opening/closing routines, cash register reconciliations, and daily banking procedures.
• Monitor key retail KPIs (Sales vs Target, Average Bill Value, Conversion Rate, ROI per sq. ft.) to drive store revenue and profitability.
• Manage store operating budgets, control shrinkage/loss prevention, and optimize operational expenses.

2. Sales & Customer Experience

• Deliver high customer satisfaction scores (NPS/CSAT) by resolving customer queries and escalations promptly.
• Ensure strict adherence to brand visual merchandising (VM) standards, stock presentation, and promotional displays.
• Drive local store marketing (LSM) campaigns, festive activations, and promotional offers in coordination with headquarters.

3. Inventory & Supply Chain Management

• Manage stock replenishment, demand forecasting, stock rotation (FIFO), and minimize stock-outs or overstock situations.
• Conduct regular cycle counts, quarterly/annual stock audits, and inventory reconciliations to control stock shrinkage.
• Coordinate directly with warehouse, logistics, and vendors for timely stock arrivals and GRN (Goods Receipt Note) verification.

4. Team Leadership & People Management

• Lead, train, and mentor store staff (Sales Executives, Cashiers, Stock Room Associates) on product knowledge, customer service etiquette, and SOP compliance.
• Manage shift scheduling, roster planning, attendance, and peak-hour floor coverage efficiently.
• Conduct regular performance appraisals, set sales targets for associates, and drive incentive-based performance.

Preferred candidate profile

1. Qualifications & Experience

• Education: Bachelors degree in any discipline (BBA, B.Com, or Retail Management preferred).
• Experience: 3 to 7 years of relevant experience in retail store operations, with at least 2+ years as an Assistant Store Manager or Store Manager.
• Candidates from [printing & publishing] will be given preference.

2. Technical & Process Skills

• Hands-on proficiency with Retail POS systems, ERP software (SAP, Tally, Ginesys, or similar), and MS Excel.
• Proven understanding of retail metric analysis (ATV, UPT, Shrinkage percentage, Conversion Rate).
• Strong exposure to cash handling, billing operations, and local compliance guidelines.

3. Key Behavioral Traits & Soft Skills

• Strong leadership and people management skills with a track record of driving sales teams.
• Excellent communication and interpersonal skills in local language and English.
• High problem-solving ability, crisis-handling skills, and readiness to work on flexible retail shifts/weekends.