Store Manager

Job Overview-

AEK by The Karighars is seeking an experienced and result-oriented Luxury Store Manager / Experience Centre Manager who will take complete ownership of the experience centre, including end-to-end store operations, floor management, sales performance, team leadership, and premium client experience. The ideal candidate should be a hands-on leader capable of independently driving the entire experience centre while ensuring operational excellence, revenue growth, and exceptional luxury service standards. Key Responsibilities 1. End-to-End Experience Centre Management • Take complete ownership of the experience centre's daily operations and overall business performance. • Ensure smooth floor management, staff allocation, client movement, and showroom readiness. • Maintain impeccable store aesthetics, visual merchandising, hygiene, and luxury brand standards. • Oversee store administration, inventory coordination, maintenance, and vendor management. 2. Sales & Revenue Management • Drive monthly and quarterly revenue targets through effective sales planning and execution. • Manage walk-ins, client enquiries, lead allocation, follow-ups, and conversion tracking. • Personally handle premium clients, high-value consultations, negotiations, and closures. • Identify opportunities to increase footfall, conversions, and overall store profitability. 3. Luxury Client Experience • Ensure every customer receives a seamless, personalised, and premium experience from entry to closure. • Build strong relationships with HNI clients, architects, interior designers, and business partners. • Manage client escalations and ensure timely resolution of concerns. • Maintain high customer satisfaction and service excellence.

4. Floor & Team Management • Lead and supervise the entire experience centre team, including sales, design, and support staff. • Monitor daily floor activities, employee productivity, attendance, grooming, and discipline. • Conduct daily team briefings, performance reviews, and product knowledge sessions. • Ensure effective coordination between internal departments for smooth client servicing. 5. Reporting & Business Performance • Monitor store KPIs, revenue, footfall, lead conversions, and team performance. • Prepare daily, weekly, and monthly MIS reports. • Identify operational gaps and implement improvement strategies. AEK by The Karighars • 2 • Ensure adherence to company SOPs and operational guidelines. Desired Candidate Profile • Minimum 5+ years of experience managing luxury stores, premium showrooms, or experience centres. • Preferably from luxury interiors, modular kitchens, premium furniture, home décor, or high-end lifestyle brands. • Proven ability to independently manage complete store operations and floor activities. • Strong sales orientation with experience handling high-ticket transactions and HNI clientele. • Excellent communication, presentation, leadership, and interpersonal skills. • Strong problem-solving abilities and a hands-on management approach. • Well-groomed, professional, customer-centric, and commercially driven. Key Skills Experience Centre Management | Floor Operations | Luxury Retail | Store P&L Ownership | Team Leadership | HNI Client Management | Sales & Revenue Growth | Customer Experience