Store Manager

SWIGGY INSTAMART

Job Description Store Manager (Quick Commerce)

1. Position Details

• Job Title: Store Manager
• Department: First Mile & Dark Store Operations
• Employment Type: Full-Time, On-Roll
• Job Locations: Noida / Gurugram
• Compensation: Up to 6.5 LPA (based on experience and suitability)

2. Mandatory Candidate Criteria

Candidates must meet the following requirements:

• Experience: Minimum 2 years of direct experience managing Quick Commerce Dark Stores or Fulfilment Centres.
• Domain Expertise: Strong understanding of First Mile Logistics, Dark Store Operations, and Hyperlocal Quick Commerce.
• Education: Bachelor's Degree in any discipline.
• Age Criteria: Candidates must be under 35 years of age.
• Communication Skills: Strong verbal and written English communication skills.
• Gender: Male candidates only, as specified in the current hiring criteria.

3. Key Responsibilities

A. End-to-End Store Operations

• Manage day-to-day Dark Store operations and ensure smooth business functioning.
• Monitor order processing, picking, packing, and dispatch to meet operational targets and delivery Turnaround Time (TAT).
• Ensure adherence to standard operating procedures (SOPs) and operational guidelines.
• Identify operational bottlenecks and implement corrective measures.

B. Inventory Management

• Monitor inventory accuracy through regular physical stock audits and system reconciliation.
• Ensure efficient inwarding, put-away, and stock replenishment processes.
• Minimize inventory discrepancies, shrinkage, pilferage, and product wastage.
• Maintain optimum stock availability to support uninterrupted order fulfilment.

C. First Mile & Inwarding Operations

• Oversee inbound stock movement and ensure timely receiving of inventory.
• Coordinate with relevant teams to resolve inwarding delays and stock-related discrepancies.
• Ensure proper documentation and accurate system updates for incoming inventory.

D. Team & Roster Management

• Plan and manage staff rosters according to operational requirements and peak-hour demand.
• Supervise store executives, pickers, packers, and other operational staff.
• Monitor workforce productivity, attendance, and shift performance.
• Train and motivate team members to improve operational efficiency and order fulfilment speed.

E. Quality Control, Safety & Hygiene

• Ensure compliance with quality, safety, and hygiene standards across all product categories.
• Conduct regular checks on fresh produce, perishables, damaged products, and near-expiry stock.
• Ensure proper storage conditions and handling procedures for sensitive products.
• Take corrective action to prevent quality issues and product wastage.

F. FIFO & FEFO Compliance

• Implement FIFO (First In, First Out) and FEFO (First Expired, First Out) inventory practices.
• Monitor product expiry dates and ensure appropriate stock rotation.
• Prevent the dispatch of expired, damaged, or unsuitable products.
• Maintain compliance with inventory handling and product quality standards.

G. Performance Monitoring & Reporting

• Track key operational metrics, including order fulfilment time, picking accuracy, inventory accuracy, and workforce productivity.
• Review daily operational performance and identify areas for improvement.
• Prepare operational reports and communicate issues to the relevant management teams.
• Drive continuous improvement in productivity, quality, and cost efficiency.

4. Key Skills Required

• Quick Commerce & Dark Store Operations
• First Mile Logistics & Fulfilment Centre Management
• Inventory Control & Stock Reconciliation
• Team Handling & Workforce Planning
• FIFO / FEFO Implementation
• Operational KPI Monitoring
• Problem-Solving & Decision-Making
• Professional English Communication

5. Ideal Candidate Profile

The ideal candidate will have hands-on experience managing Quick Commerce Dark Store or Fulfilment Centre operations, with a strong understanding of inventory control, inbound logistics, workforce management, order fulfilment, and operational KPIs.

Candidates should demonstrate the ability to manage high-volume operations, lead frontline teams, resolve operational challenges, and consistently achieve business performance targets.

6. Compensation & Employment

• Annual CTC: Up to 6.5 LPA
• Employment: Full-Time, On-Roll
• Location: Noida / Gurugram
• Compensation: Final offer will depend on relevant experience, skills, and interview performance.

Any query contact

HR Arfee Mirza

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