Store Manager

Role & responsibilities

Job Summary

Responsible for managing the overall operations of a Fabindia retail store, driving sales and profitability, ensuring excellent customer service, managing the store team, maintaining visual merchandising standards, and ensuring smooth day-to-day operations in line with company policies and brand standards.

Key Responsibilities

• Manage the complete day-to-day operations of the store, ensuring smooth and efficient functioning.
• Drive store sales, revenue, profitability, and achievement of monthly and annual business targets.
• Develop and implement sales strategies to improve customer conversion, average transaction value, and repeat business.
• Lead, motivate, train, and develop the store team to achieve individual and store-level targets.
• Monitor staff performance, attendance, grooming, discipline, and productivity.
• Ensure exceptional customer service and handle customer queries, feedback, and escalations professionally.
• Maintain strong knowledge of Fabindia products, collections, pricing, promotions, and seasonal offerings.
• Ensure effective visual merchandising and maintain store presentation according to Fabindia's brand guidelines.
• Monitor inventory, stock availability, replenishment, stock transfers, and minimize stock loss/shrinkage.
• Conduct regular stock audits and ensure accurate inventory records.
• Coordinate with warehouse, merchandising, VM, HR, finance, and other departments for smooth store operations.
• Monitor daily sales reports, KPIs, footfall, conversion, average bill value, and other business metrics.
• Prepare and share daily, weekly, and monthly performance reports with management.
• Ensure compliance with company policies, SOPs, safety standards, and statutory requirements.
• Manage cash handling, billing, banking, and other financial controls as per company procedures.
• Support promotional campaigns, festivals, new launches, and special retail events.
• Analyze customer and sales trends and take corrective actions to improve store performance.
• Build strong relationships with regular and premium customers and encourage customer retention.
• Ensure the store maintains high standards of cleanliness, ambience, product display, and overall customer experience.

Preferred candidate profile

Male candidates only required