Store Manager

ABSOLUTE BRANDS & RETAIL | BIG HELLO
JOB DESCRIPTION
CUSTOMER RELATIONSHIP MANAGER / STORE MANAGER
CompanyAbsolute Brands & Retail Pvt. Ltd.Function / IndustryRetail Operations | Fashion / Apparel / RetailExperience58 years (preferably 35 years in a Store Manager / Store Leadership role)Employment Type / Reports ToFull-time | Area ManagerAbout the Company
Absolute Brands & Retail Pvt. Ltd. is a growing fashion and retail organization focused on building differentiated brands and delivering high-quality products and customer experiences. We combine fashion, consumer understanding, retail, and technology to build scalable brands.
About the Role
We are looking for an experienced Customer Relationship Manager / Store Manager to lead the overall performance of the store. The role is responsible for driving sales and profitability, delivering an exceptional customer experience, managing the store team, maintaining inventory accuracy, and ensuring operational excellence.
The ideal candidate should have strong commercial acumen, leadership skills, and hands-on experience in fashion, apparel, or lifestyle retail.
Job Locations
Openings are available at the following locations. Store address details are provided for reference:

• Bengaluru, Karnataka: Store location to be confirmed during the recruitment process.
• Indore, Madhya Pradesh: Malhar Mega Mall, A.B. Road, Indore.
• Hyderabad GSM, Telangana: Unit No. 217, Survey No. 99 Part A & 100 Part, opposite My Home Jewel Apartments, Madeenaguda, Miyapur, Hyderabad 500049.
• Surat SPD, Gujarat: Ground Floor, Units 09 & 10, Shreepad World, Pal Main Road Bridge, near Umara, TP 16, Pal Gam, Surat, Gujarat 395009.
• Vadodara, Gujarat: R.S. No. 54, C.S. No. 383 Paiki, Shop No. 03, Ground Floor, Ocean Building, Subhanpura, Vadodara 390023.
• Raipur, Chhattisgarh: First Floor, Floozora, The Mall, opposite Agriculture College, Jora, Raipur.
• Pune, Maharashtra: Magarpatta City, Hadapsar, Pune 411013.
• Mangaluru (Mangalore), Karnataka: TF-N16, Third Floor, City Centre Mall, 14-6-T-919/112, K.S. Rao Road, Hampankatta, Mangaluru, Karnataka 575001.

Key Responsibilities
Sales & Business Performance

• Achieve monthly, quarterly, and annual sales targets.
• Drive daily sales, conversion, ATV/ABV, UPT, footfall, and productivity.
• Analyse daily and weekly sales and take corrective actions to achieve targets.
• Drive cross-selling, upselling, and add-on sales.
• Implement promotions and offers effectively.
• Monitor competitor activity, pricing, and local market trends.
• Protect gross and net margins and control discounts and store expenses.

Customer Experience

• Deliver an excellent customer experience and maintain high service standards.
• Handle and resolve customer complaints promptly.
• Build relationships with regular and high-value customers.
• Drive customer retention, loyalty, and repeat purchases.
• Monitor customer feedback and implement improvements.

Team Management

• Recruit, train, coach, and develop store employees.
• Set individual targets and responsibilities.
• Conduct daily team briefings and performance reviews.
• Motivate the team to achieve sales and productivity targets.
• Identify and develop high-performing employees and future team leaders.
• Manage attendance, discipline, performance, and adherence to HR policies.

Visual Merchandising & Store Presentation

• Ensure compliance with company visual merchandising guidelines.
• Maintain attractive, organised, and customer-friendly displays.
• Ensure correct size, colour, category, mannequin, promotional, and signage presentation.

Inventory Management

• Monitor stock availability and identify fast- and slow-moving products.
• Coordinate replenishment with SCM / Warehouse teams.
• Ensure proper receiving, storage, stock movement, transfers, returns, and exchanges.
• Conduct regular stock checks, global counts, and physical audits.
• Control stock discrepancies, damages, and shrinkage.

Store Operations & Compliance

• Ensure smooth store opening and closing procedures.
• Maintain daily operational checklists and SOP compliance.
• Ensure proper billing and cash-handling procedures.
• Maintain statutory and company compliance.
• Coordinate with HR, Finance, VM, Warehouse, Marketing, SCM, and Operations teams.
• Prepare and submit required daily and weekly reports.

Key Performance Indicators (KPIs)

• Sales achievement and sales growth
• Walk-in-to-buyer conversion percentage
• ATV / ABV and UPT
• Footfall and sales per employee
• Gross / net margin, discount control, and expense control
• Inventory accuracy, stock variance, shrinkage, and stock loss
• Customer satisfaction, retention, and repeat purchases
• Staff productivity, attendance, and attrition
• Visual merchandising and store standards compliance

Requirements

• Graduate in any discipline; Retail / Fashion Management or Business Administration is an advantage.
• 58 years of retail experience, preferably in fashion, apparel, or lifestyle retail.
• 35 years of experience in a Store Manager / Store Leadership role preferred.
• Experience managing and developing a retail team.
• Strong sales and commercial orientation.
• Good understanding of fashion retail operations and KPIs.
• Strong customer service and relationship-management skills.
• Excellent communication, leadership, and interpersonal skills.
• Good analytical, problem-solving, and decision-making abilities.
• Knowledge of inventory / stock management.
• Basic proficiency in MS Excel, POS, and retail reporting.
• Comfortable working in a target-driven and fast-paced environment.

What We Look For

• Ownership: Takes responsibility for overall store performance.
• Customer First: Focuses on customer satisfaction, loyalty, and repeat business.
• Result Orientation: Works consistently towards achieving and exceeding targets.
• Leadership: Leads by example and develops the team.
• Accountability: Takes responsibility for outcomes and actions.
• Commercial Thinking: Understands how store activities affect revenue and profitability.
• Problem Solving: Identifies issues quickly and takes effective corrective action.
• Discipline: Follows SOPs, processes, and reporting timelines.
• Communication: Communicates clearly with the team and management.

Daily Store Responsibilities

• Review the previous day's sales and KPI performance.
• Conduct morning team briefings and set daily targets.
• Review attendance and staff deployment.
• Check store readiness, visual merchandising, and product presentation.
• Monitor footfall, conversion, and hourly sales performance.
• Support high-value and critical customer interactions.
• Monitor stock availability and replenishment.
• Address pending customer complaints and operational issues.
• Ensure billing, cash, and SOP compliance.
• Review end-of-day performance and submit required reports.
• Prepare action plans for the following day.

Authority & Accountability
The Store Manager is accountable for people, sales, customer experience, inventory, store operations, profitability, and compliance. The role is expected to take proactive decisions within company policies and escalate critical issues to the Area / Regional Manager.
What Success Looks Like
Consistent achievement of sales and profitability targets, strong customer relationships, a productive and engaged store team, accurate inventory, high store standards, and reliable operational compliance.
Absolute Brands & Retail Pvt. Ltd. Customer Relationship Manager / Store Manager