Store Manager
Ship Global Express · Haridwar · onsite · Posted 1d ago
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
1. Own and manage the day-to-day operations of the ShipGlobal store, ensuring smooth and efficient
functioning.
2. Handle customers throughout the international shipping journey, from enquiry and booking to shipment
processing and follow-up.
3. Ensure accurate order punching, documentation, packaging verification, and shipment processing.
4. Resolve customer queries and complaints promptly and escalate complex issues when required.
5. Coordinate with operations and logistics teams to ensure smooth shipment movement and adherence to
service levels.
6. Take ownership of store targets, shipment volumes, customer satisfaction, and overall store performance.
7. Drive customer acquisition through local outreach, referrals, partnerships, and business development
activities.
8. Identify and onboard local SMEs, ecommerce sellers, exporters, and other potential B2B customers.
9. Conduct field visits when required to meet B2B prospects, understand their shipping requirements, generate
leads, and convert opportunities.
10. Build and maintain strong relationships with B2B customers and local business partners.
11. Follow up with prospective customers and develop repeat business and long-term relationships.
12. Guide and supervise Junior Store Managers and support them in daily operations and customer handling.
13. Monitor daily store reports, shipment volumes, customer feedback, and operational performance.
14. Support local marketing campaigns, on-ground activations, and promotional activities to increase store
visibility and business.
15. Maintain professional store standards, including cleanliness, documentation, customer-facing presentation,
and basic inventory control.
16. Identify opportunities to improve store processes, customer experience, revenue, and overall business
performance.
performance.
Requirements
• Minimum 1 year of experience in logistics, retail operations, customer service, business development, or store
management.
• Strong communication, customer handling, and relationship-management skills.
• Experience in handling store operations and/or supervising junior team members.
• Basic understanding of logistics, international shipping, ecommerce, or a related industry.
• Good sales and business development orientation with the ability to identify and convert opportunities.
• Comfortable conducting local B2B field visits and meeting customers outside the store when required.
• Strong ownership, problem-solving, decision-making, and follow-up skills.
Sourced from naukri