Store Manager

JOB DESCRIPTION

Job Title

Store Manager

About Koovers

Koovers is an automotive aftermarket company that works directly with workshops, garages and local mechanics to help them source automotive parts and meet their day-to-day requirements.

Website: https://www.koovers.com/

Position Overview

The Store Manager will be responsible for managing the overall operations and business performance of the Koovers store. The role will combine store operations, inventory management, customer handling and sales.

The Store Manager will ensure smooth day-to-day functioning of the store, maintain stock accuracy and availability, fulfil customer requirements on time, develop relationships with workshops and garages, generate sales and achieve the business targets assigned to the store.

Key Responsibilities

Store Operations

• Manage the overall day-to-day functioning of the Koovers store.
• Ensure smooth receipt, storage, picking, packing and dispatch of automotive parts.
• Ensure all inward and outward stock movements are recorded accurately and on time.
• Maintain proper arrangement, identification and storage of products.
• Ensure customer orders are processed and dispatched within the required timelines.
• Maintain operational discipline and ensure adherence to defined store processes.
• Identify operational issues and take corrective action or escalate them where required.

Sales & Business Development

• Achieve the sales targets assigned to the store.
• Handle customers visiting or contacting the store and understand their requirements.
• Generate sales from existing customers and develop new customers.
• Build and maintain relationships with workshops, garages, mechanics and other automotive customers.
• Understand customers' regular requirements and buying patterns and use this information to increase sales.
• Generate repeat business through timely follow-up and good customer service.
• Identify opportunities to increase the sale of automotive parts and related products.
• Follow up on enquiries, quotations and pending customer requirements and convert them into sales.
• Coordinate with the field sales team, where applicable, to support customer requirements and sales generation.
• Monitor daily sales performance and take necessary action to achieve targets.
• Share market, customer and competitor feedback with the reporting manager.

Customer Relationship Management

• Build strong relationships with workshop owners, garage owners, mechanics and other customers.
• Understand customer requirements and recommend suitable products.
• Ensure customers receive accurate information regarding product availability, pricing and order status.
• Address customer concerns and coordinate with the relevant internal teams for resolution.
• Maintain regular contact with active and potential customers.
• Ensure a good customer experience throughout the order and fulfilment process.

Inventory Management

• Maintain accurate physical and system inventory.
• Conduct regular stock checks and cycle counts.
• Identify and investigate stock discrepancies, shortages and excess stock.
• Ensure proper handling and storage of automotive parts to prevent damage or loss.
• Monitor slow-moving, non-moving and damaged inventory and report the same to the reporting manager.
• Support periodic physical stock audits and inventory reconciliation.
• Coordinate with Procurement to ensure availability of fast-moving and required products.

Inward & Outward Management

• Verify incoming material against purchase orders, invoices and delivery documents.
• Check quantity, product details and physical condition of received material.
• Ensure timely system entry and tagging of inward stock.
• Supervise picking of parts against customer orders.
• Verify picked items before dispatch to minimize wrong or incomplete orders.
• Ensure dispatch documentation is complete and properly maintained.
• Coordinate with delivery personnel and relevant teams for timely dispatch.

Team Management

• Supervise store staff and allocate daily work responsibilities.
• Monitor attendance, productivity and work discipline of store personnel.
• Train store staff on store processes, product handling and customer service.
• Ensure team members follow inventory, safety and housekeeping procedures.
• Set clear daily priorities for the store team.
• Support the team in achieving both operational and sales objectives.

Coordination

• Coordinate with Procurement regarding stock availability and incoming material.
• Coordinate with Sales regarding customer requirements and business opportunities.
• Coordinate with Operations and delivery teams for timely fulfilment of customer orders.
• Communicate stock availability, sales performance, customer requirements and operational issues to the reporting manager.
• Follow up on pending orders, customer requirements and payments where required.

Reporting & Compliance

• Maintain daily records of sales, customer orders, inward and outward stock movements.
• Monitor and report store-level sales performance.
• Prepare regular sales, inventory and operational reports.
• Maintain proper documentation for stock and sales transactions.
• Report stock losses, damages, discrepancies and other operational issues promptly.
• Support internal and external audits as required.
• Ensure compliance with company processes and internal controls.

Store Housekeeping & Safety

• Maintain cleanliness and proper housekeeping within the store.
• Ensure automotive parts are stored safely and systematically.
• Ensure effective utilization of available storage space.
• Ensure damaged, rejected or returned material is segregated and properly recorded.
• Ensure the store team follows applicable safety procedures.

Candidate Profile

Educational Qualification

• Diploma or Graduate in any discipline.

Experience

• 6+ years of experience in store, warehouse, inventory, sales or operations.
• Experience managing a team will be preferred.
• Experience handling both customers and inventory will be an advantage.

Industry Experience

• Experience in automotive parts, automotive aftermarket, automobile dealerships, workshops, garages or related businesses will be an advantage.
• Experience in automotive parts sales and inventory management will be preferred.

Required Skills

Functional Skills

• Store and inventory management.
• Sales and customer handling.
• Stock control and reconciliation.
• Inward and outward management.
• Order processing and fulfilment.
• Customer relationship management.
• Basic reporting and record keeping.
• Ability to use ERP/inventory management systems.
• Basic understanding of automotive parts.

Behavioural Skills

• Good communication skills.
• Strong customer orientation.
• Good attention to detail.
• Ability to manage a team.
• Good organizational and coordination skills.
• Target-oriented approach.
• Problem-solving ability.
• Good follow-up skills.
• Disciplined and process-oriented approach.
• Ability to work independently.

Preferred Skills

• Knowledge of automotive parts.
• Experience dealing with workshops, garages or mechanics.
• Experience in automotive aftermarket sales.
• Knowledge of the local workshop and garage network.
• Familiarity with ERP/inventory management software.
• Ability to understand customer requirements and recommend suitable products.

Role-Specific Requirements

• Comfortable handling both sales and store/warehouse responsibilities.
• Ability to work with physical inventory and conduct stock checks.
• Ability to interact directly with customers and generate sales.
• Ability to manage multiple customer and operational requirements simultaneously.
• Willingness to work according to store operating requirements.
• Ability to achieve assigned sales and operational targets.
• Ability to lead and supervise store personnel.

Reporting Structure

Reports To: Business Head
Function: Store Operations & Sales