Store Manager

Job Description: Store Manager Lenskart

Position: Store Manager
Company: Lenskart
Experience: 4–6 Years
Department: Retail Operations
Employment Type: Full-Time

Key Roles & Responsibilities

• Store Operations: Manage daily store operations, ensuring smooth functioning and compliance with company policies and procedures.
• Sales & Revenue: Drive store sales, achieve monthly revenue targets, and identify opportunities to increase sales and profitability.
• Team Management: Lead, motivate, and supervise store staff to achieve individual and team performance targets.
• Customer Experience: Ensure excellent customer service by understanding customer needs and resolving complaints effectively.
• Product Knowledge: Maintain strong knowledge of eyewear, sunglasses, lenses, frames, and other optical products.
• Inventory Management: Monitor stock levels, manage inventory, coordinate replenishment, and minimize stock discrepancies.
• Visual Merchandising: Ensure proper product display, store cleanliness, and adherence to Lenskart's visual merchandising standards.
• Performance Monitoring: Track sales performance, conversion rates, average transaction value, and other key performance indicators (KPIs).
• Staff Training: Train team members on product knowledge, sales techniques, customer handling, and store processes.
• Reporting & Compliance: Maintain accurate sales reports, cash records, billing processes, and operational documentation.
• Business Development: Build strong customer relationships, encourage repeat purchases, and support customer retention initiatives.

Key Performance Indicators (KPIs)

• Achievement of monthly sales and revenue targets.
• Customer satisfaction and customer retention.
• Store conversion rate and average transaction value.
• Inventory accuracy and stock management.
• Team productivity and staff performance.
• Compliance with company policies and operational standards.

Ideal Candidate: A proactive, customer-oriented retail professional with strong communication skills, proven team leadership experience, and the ability to drive sales while maintaining high standards of store operations and customer satisfaction.