DELHI · FULLTIME
Store Manager
ugaoo
Delhi · onsite · Posted 4d ago
Sourced from
Undisclosed4–9 yrsfulltimeDelhi
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Section · 01
About this role
Store Manager - Ugaoo
Reports to: City Head - Retail / Zonal Manager
About Us
At Ugaoo, we ve always believed plants are more than d cor - they re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we re building an ecosystem that brings nature closer to homes, offices, and communities.
Role Purpose
Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store s P&L targets.
Key Responsibilities:
Sales & P&L
- Own store revenue, footfall conversion, and average bill value targets
- Monitor daily/weekly/monthly sales performance against budget
- Control store-level costs (manpower, wastage, consumables) within budget
Customer Experience
- Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
- Resolve customer escalations and maintain service quality benchmarks
- Drive local activations, events, and community engagement to build footfall
Plant & Inventory Management
- Maintain plant health standards - watering schedules, pest checks, grooming, and visual merchandising
- Manage stock levels, indenting, and minimize shrinkage/wastage
- Ensure planogram and store display standards are maintained
Team Management
- Recruit, train, and mentor store staff on product knowledge and customer service
- Conduct daily briefings, roster planning, and performance reviews
- Ensure grooming, punctuality, and SOP adherence across the team
Store Operations
- Ensure statutory compliance, licenses, and store audit readiness
- Coordinate with visual merchandising, marketing, and supply chain teams
- Maintain store safety, cleanliness, and asset upkeep
Requirements
- Graduate, preferably with retail/hospitality background
- 3-6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
- Strong people management and customer orientation
- Passion for plants/gardening is a plus
- Comfortable with retail tech (POS, inventory systems)
Key Metrics
- Sales achievement %, conversion rate, ABV
- Customer satisfaction/NPS
- Shrinkage %, plant mortality rate
- Staff attrition and training completion
Required Skills
Adaptability Integrity operations excellence cycle count people management Multitasking skills MS Excel / Google Sheets Sales oriented Respect Passionate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCommunity Engagementconversion rateMerchandisingCustomer OrientationHospitalityGoogle SheetsNPSInventory Managementoperationscomplianceexcelmarketing
Section · Company
About Ugaoo
ugaoo
Agriculture
25
employees
2015
11 years old
Pune, Maharashtra
IN
₹4.8L PA avg
Avg at Ugaoo
About
Painting - The Town Green With Ugaoo: At Ugaoo, our aim is to reintroduce you to the joy of growing your own patch of green. A space to breathe clean and live healthily – both mind and body, a green space that is your refuge. The dream is to make the world greener, one home at a time and together, we can change the landscape of the planet. We believe, even if we cannot do all the good the planet deserves, it deserves all the good we can do.
Every Plant has a Story: Ugaoo is not a seedling setting new roots, but rather a more contemporary branch of a 130-year old mighty tree by the name of Namdeo Umaji Agritech Pvt. Ltd. An ISO 9001-2000 certified company that has been a friend of our Indian farmers and fellow plant lovers for generations. So rest assured, this is our side of the court and its greener, literally.
We are a young, energetic, and passionate team of 200. Our team has horti-cultural experts, logistical masterminds, design superstars, management superheroes, and the best worker bees who ensure that everything moves ahead at the right pace.
Industries
AgricultureInternet
Employee ratings
10 reviews
2.5/ 5
Culture
2.8
Career growth
3.1
Work-life
2.9
Employees rate it well for
Compensation & Benefits28Skill Development28
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