Store Manager

airtel Job Description
(Deliverables, Decision level, Demonstrate & Dimensions) Job Title: Store Manager Job Level: Senior ExecutiveFunction: RetailLocation : CircleReporting to : Zonal Owned Retail ManagerDate : Purpose of the JobLocated in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.Deliverables (Maximum 5-6 key responsibilities)
Store Operations & Audit / Compliance:

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll outs:

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Profitability:

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management:

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience:

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Decision levelPrime: Final Decision Making authority, accountable to the Management

• Ensure successful running of stores
• Ensuring compliance adherences
• Profitability of the store

Shared: Decisions reached jointly with peers on a collective basis

• Inventory Management and customer experience
• People Development

Contributory: Makes a major contribution to a decision or policy judgment reached by others
Retail effectiveness (noticeability at retail)
Demonstrate (Key competencies)- High energy
- Strong process orientation
- Project management skills
- Appreciation of need for Customer Experience delivery
- Building & nurturing partnerships
- Influencing skillsEducational Level
Must have:
Post-graduation, MBA or equivalent Business Management Diploma
Working Experience
Must have:
4-6 years work experience. At least 2 years in a Retail Business operations role.
Dimensions Impact of position on :
i) Revenue :
ii) Budget Impact on customers :

i) Type of customers Mainly Internal Mainly External Fair mix of Internal &
ExternalNo. of Subordinates :

i) Off role team
Approvals
Reporting Manager
Functional HeadBusiness HRC&B


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