Store Manager

• Day to Day store operations

• Driving the sales targets parameters & achieving the same.

• Customer delight, Maintaining & elevating service standards

• Customer contentions handling & service recovery

• Hygiene & Upkeep of the lounges

• Ensuring proper grooming of staffs

• Driving the P&L & Establishing effective Cost control strategies

• Banking & reconciliations of various pay modes.

• Lounge level MIS Report generation

• Ensuring Vigilance & loss prevention

• Staff Deployment /Management by establishing Duty Roster well in advance.

•Daily Briefing of the team & documentation of same

•Monthly review of the store team & suggesting improvements

• Recruitment of team members & Retention of Team Members

• Inventory Management forecasting / par stock/ indenting

• SOP implementation & adherence

• Taking care of Repair & maintenance of the store

• Establishing & adherence to Preventive maintenance schedule

• In-store, Out-store Events Management

• Safety & Security of the overall lounge.

• On Job training of the team