Store Manager

Job Summary:

We are seeking an energetic and results-driven Showroom Manager to oversee operations, lead the sales team, and ensure a superior customer experience in our mattressshowroom. The ideal candidate will manage daily operations, drive sales, and maintain showroom standards while building strong customer relationships.

Key Responsibilities:

• Manage daily showroom operations, including inventory, displays, and staff schedules
• Lead, train, and motivate the sales team to meet or exceed targets
• Monitorsales performance and implementstrategiesto improve revenue
• Assist customersin choosing mattresses and sleep solutionsthat fit their needs
• Handle customer queries, complaints, and specialrequests professionally
• Ensure showroom is clean, organized, and visually appealing at all times
• Track stock levels and coordinate with warehouse/logisticsfor timely replenishment
• Implement promotional campaigns and seasonal sales strategies
• Maintain accurate customer and sales records in CRM systems
• Provide regular reportsto senior management on sales, performance, and showroom activities Additional Responsibilities: Educate customers about mattressfeatures, materials, warranty, and care tips
• Identify upselling and cross-selling opportunities(pillows, accessories, beds)
• Collect customer feedback to improve products and services
• Follow up post-sale to ensure customersatisfaction and repeat business
• Coordinate with marketing team for in-store events, demos, or campaigns
• Required Skills & Qualifications: Graduate in any discipline (Sales/Marketing preferred)
• 58 years of experience in retail management, preferably in furniture, home, or mattress sales
• Strong leadership and team managementskills
• Excellent communication and interpersonalskills
• Target-driven, problem-solving mindset
• Comfortable with CRM tools and MS Office

Competencies / Skills Required

• Leadership & Team Management
• Communication & Customer Engagement
• Problem-Solving & Decision-Making Product
• Knowledge & Sales Acumen Planning & Organizational Skills
• Areas of Accountability / Ownership
• Staff supervision & training Customersatisfaction & retention
• Inventory & showroom maintenance
• Daily sales operations and promotions