Store Manager

airtel Job Description

(Deliverables, Decision level, Demonstrate & Dimensions)

Job Title: Store Manager Job Level: Function: Retail Location : Circle Reporting to : Zonal Owned Retail Manager Date : Purpose of the Job Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met. Deliverables (Maximum 5-6 key responsibilities) Store Operations & Audit / Compliance: • Adherence of Store Operations in line with pre-defined SOPs • Ensure that the look and feel of the store is as per guidelines/standards • Track efficient Cash handling; prevent shoplifting / ensure safety and security • Visual merchandising as per plan / guidelines • Inventory and stock management to prevent stock-outs or excess Inventory • KPI reporting as per guidelines and on-time Strategic Roll outs: • Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) • Manage closure of current store during refit & conversion Profitability: • To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & up-sell • To ensure required MIS & tracking at CRO levels • Manage Store expenses are as per plan • Provide suggestions /feedback to improve store productivity People Development / Team Management: • To ensure daily roistering & briefing to outsourced store staff • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution • Ensure motivation & development of outsourced store staff Customer Experience: • Ensure adherence to CE guidelines • Manage staff allocation based on demand at point in time • Personally step in to handle demanding customers • Provide suggestions for improvements in CE

Confidential Decision level Prime: Final Decision Making authority, accountable to the Management • Ensure successful running of stores • Ensuring compliance adherences • Profitability of the store Shared: Decisions reached jointly with peers on a collective basis • Inventory Management and customer experience • People Development Contributory: Makes a major contribution to a decision or policy judgment reached by others • Retail effectiveness (noticeability at retail) Demonstrate (Key competencies) - High energy - Strong process orientation - Project management skills - Appreciation of need for Customer Experience delivery - Building & nurturing partnerships - Influencing skills Educational Level Must have: Post-graduation, MBA or equivalent Business Management Diploma Working Experience Must have: 4-6 years work experience. At least 2 years in a Retail Business operations role. Dimensions Impact of position on : i) Revenue : ii) Budget Impact on customers : i) Type of customers Mainly Internal Mainly External Fair mix of Internal & External No. of Subordinates : i) Off role team Approvals Reporting Manager Functional Head Business HR C&B