Store Manager

ROLE AND ELIGIBILITY CRITERIA
Role/Position: Assistant Store Manager / Store Manager

Reporting to: Retail Head

Location: Mumbai Airport, T2


Basic Eligibility Criteria:

• Experience: Minimum 6+ year experience in retail industry
• Qualification: Undergraduate/ Graduate

Selection Process:

• Screening round by Hr
• Personal Interview by Retail Head & MD

KEY RESPONSIBILITIES:

• Responsible for the day to day running of store operations Responsible for Opening and Closing of store (Adherence to Opening and Closing SOP)
• Responsible for Maintaining Store standards Hygiene, VM displays (adjusting displays that lack order), follow up with support functions to close store concerns
• Adhering and driving company policies, Store SOP, and employment standards
• Be a role model in cashiering and assist in POS training and provide support to new & existing team members.
• Ensuring achievement of sales targets which have been set for the store and categories.
• Ensure minimization of shrinkage levels in the store, training the teams on how to handle merchandise and protect stock. .
• Managing & resolving customer complaints and queries
• Responsible for conducting audit/s for achieving standards in customer service, Till service and housekeeping standards etc.
• Assist with maintaining superior product quality by identifying product issues and communicating these to the merchandising team.
• Working on adequate learning and development of the team through on job training, VM training, product training etc.
• Managing Inward & Outward of stocks and inventory management
• Work as part of a team of Sales Advisors always demonstrating that the customer comes first.
• Engage the staffs with regular briefing and give feedbacks to Store manager for concluding rewards and recognition.

SKILLS REQUIRED:

• Commercial Acumen
• Customer Focus
• Managing Teams
• Effective communication
• Role modelling
• Planning & Organising