Store Manager

Key Responsibilities

Store Operations Management

• Oversee daily operations of the Instamart Dark Store, ensuring smooth functioning across all departments.
• Manage First Mile processes including inbound, put-away, inventory accuracy, and stock health.
• Supervise Last Mile operations ensuring timely order dispatch, rider coordination, and customer order accuracy.
• Maintain optimal stock levels and coordinate with central teams for replenishment.

Team & Roster Management

• Lead, supervise, and motivate store staff including pickers, packers, and supervisors.
• Prepare, manage, and monitor staff rosters based on demand forecasting and peak-hour requirements.
• Conduct regular training, performance reviews, and conflict resolution.

Cold Chain & Freezer Temperature Compliance

• Ensure strict monitoring of freezer and chiller temperature as per guidelines.
• Maintain and log temperatures for:
• Chocolate: +15C to +20C (cool & dry storage)
• Ice Cream: 18C or below
• Frozen Products: –18C or below
• Chilled Items: +1C to +4C
• Conduct regular audits to ensure product quality and shelf-life compliance.

Communication & Reporting

• Handle daily email communication with central operations, HR, supply chain, and last-mile teams.
• Prepare operational reports including attendance, performance, shrinkage, and SLA adherence.
• Address escalations, resolve operational issues, and ensure SOP compliance.

Customer Experience

• Ensure minimal order delays, high order accuracy, and quality compliance.
• Investigate complaints and coordinate with relevant teams for closure.

Requirements

• Minimum 3+ years of experience in retail, e-commerce, warehouse/dark store management, or similar operations.
• Strong experience in team handling, roster planning, and store leadership.
• Knowledge of cold-chain management and product temperature requirements.
• Excellent communication skills, email etiquette, and basic MS Office/Google Sheets knowledge.
• Ability to manage high-pressure situations and fast-paced operations.