Store Manager

Key Responsibilities:

Target Achievement
• Drive store sales and consistently achieve set targets
• Ensure all store KPIs are met

Customer Service Excellence
• Lead from the front in Meet, Greet & Direct” approach
• Proactively resolve customer queries and complaints

Stock Management & Controls
• Ensure timely receipt and availability of stock
• Implement measures to control shrinkage
• Adhere to GC/PI calendar

Marketing & Promotions
• Execute campaigns and promotions as per timelines
• Maintain VM and planogram standards
• Drive growth in TIC contribution

Staff Management
• Ensure timely induction and onboarding
• Drive engagement, retention, and productivity
• Manage scheduling, attendance, and task allocation
• Deliver training as per Career Passport and keep records updated

Administration & Compliance
• Maintain store facilities as per company norms
• Coordinate with housekeeping and security agencies
• Achieve audit standards and act on mystery audit feedback
• Ensure strict adherence to SOPs and brand standards