Store Manager

Job Description

Store Manager - Domino's Pizza India

Location: India (Store-based)
Department: Operations
Employment Type: Full-Time
Reporting To: Area Coach / Area Manager

About the Role

The Store Manager is responsible for managing end-to-end restaurant operations, driving sales and profitability, ensuring exceptional customer experience, and building a high-performing team. The role requires ownership of key operational metrics including sales growth, food cost, labour productivity, customer satisfaction, delivery performance, and food safety compliance.

The ideal candidate should possess strong leadership skills, commercial acumen, and experience managing teams in a fast-paced Quick Service Restaurant (QSR), Retail, or Hospitality environment.

Key Responsibilities

Store Operations Management

• Lead day-to-day store operations to deliver a superior customer experience.
• Ensure adherence to Domino's operational standards, SOPs, food preparation guidelines, and service benchmarks.
• Drive operational excellence across dine-in, takeaway, and delivery channels.
• Monitor daily sales, transactions, and store productivity metrics.
• Ensure smooth execution during peak business hours and promotional campaigns.

Sales & Business Performance

• Achieve monthly and annual sales targets.
• Drive local store marketing initiatives and community engagement activities.
• Analyse business reports and implement actions to improve sales and profitability.
• Manage store-level P&L and optimise controllable expenses.
• Improve customer frequency, repeat orders, and overall guest satisfaction.

Team Management & Development

• Recruit, train, coach, and retain store team members.
• Build a motivated and high-performing workforce.
• Conduct daily briefings and performance discussions.
• Manage manpower planning, rostering, attendance, and shift scheduling.
• Develop future shift managers and assistant managers through structured coaching.

Customer Experience

• Ensure delivery of excellent customer service and guest satisfaction.
• Address customer complaints and escalations effectively.
• Monitor customer feedback, ratings, and service recovery initiatives.
• Drive achievement of Customer Satisfaction (CSAT) and service-level targets.

Inventory & Cost Control

• Manage store inventory and ordering processes.
• Control food cost, wastage, and inventory variance.
• Conduct periodic stock audits and ensure inventory accuracy.
• Ensure proper cash handling and adherence to financial controls.

Food Safety & Compliance

• Ensure compliance with FSSAI regulations and company food safety standards.
• Maintain hygiene, cleanliness, and store maintenance standards.
• Ensure compliance with all statutory requirements and audit parameters.
• Conduct regular health and safety checks.

Key Performance Indicators (KPIs)

• Sales Growth
• Store Profitability
• Customer Satisfaction Score (CSAT)
• Delivery Time Performance
• Food Cost %
• Labor Cost %
• Inventory Variance
• Employee Retention
• Audit & Compliance Scores
• Order Accuracy

Candidate Requirements

Education

• Graduate in any discipline preferred.
• Hospitality Management degree/diploma will be an added advantage.

Experience

• 3-8 years of experience in QSR, Restaurant, Retail, Food Service, or Hospitality Operations.
• Minimum 2 years of team handling experience.
• Experience with Domino's, Pizza Hut, KFC, McDonald's, Burger King, Subway, Starbucks, Barista, Chaayos, Haldiram's, Wow! Momo, Rebel Foods, Bikanervala, or similar brands preferred.

Skills & Competencies

• Strong people leadership and team-building skills.
• Business and financial acumen.
• Excellent communication and interpersonal skills.
• Ability to drive sales and customer engagement.
• Strong problem-solving and decision-making capability.
• Knowledge of inventory management and cost control.
• Ability to work in rotational shifts, weekends, and holidays.

What Success Looks Like

The successful Store Manager will:

• Consistently achieve sales and profitability goals.
• Deliver best-in-class customer experience.
• Maintain high audit and food safety scores.
• Build a highly engaged and productive team.
• Ensure operational excellence across all store functions.

Preferred Candidate Profile

• Store Manager / Restaurant Manager / Unit Manager from QSR or Retail background.
• Demonstrated experience managing store revenue between 1-3 crore annually.
• Strong focus on customer service, team development, and operational excellence.
• Comfortable working in a target-driven and fast-paced environment.

Keywords for Sourcing:
Store Manager, Restaurant Manager, Unit Manager, Outlet Manager, Branch Manager, QSR Manager, Operations Manager, Shift Manager, Assistant Restaurant Manager, Quick Service Restaurant, Domino's, Pizza Hut, KFC, McDonald's, Burger King, Subway, Starbucks.

This version is tailored specifically for Jubilant FoodWorks (Domino's India) and aligns with the KPIs and competencies typically assessed during Store Manager hiring.