Store Manager

Store Manager - Gujarat

Key Responsibilities & Accountabilities:

Store Operations:

• Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
• Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
• Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
• Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
• Implement security measures and loss prevention strategies to safeguard inventory and assets.
• Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
• Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management:

• Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
• Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.