Store Manager

Role & responsibilities

• Sales & Profitability
• Drive achievement of monthly/annual sales targets.
• Implementstrategies for like-to-like growth and maximize store profitability.
• Monitor product-wise, category-wise performance (Gold, Diamond, Platinum, Silver, Gossip, Sennes).
• Merchandise & Inventory Management
• Ensure optimum stock levels with correct product mix.
• Oversee gold and diamond inventory control, stock rotation, shrinkage control.
• Maintain compliance with hallmarking, weight accuracy, and certification standards.
• Customer Experience
• Deliver a world-class luxury retail experience.
• Build long-term customer relationships, ensuring conversion of new buyers and retention of high-value clients.
• Manage grievance resolution, ensuring zero escalations.
• Team Leadership & Development
• Recruit, train, and motivate sales associates in jewelry selling skills, product knowledge, and upselling techniques.
• Foster employee engagement, retention, and succession planning.
• Compliance & Audit
• Ensure adherence to SOPs, statutory norms, and zero violation in audits.
• Monitor gold purity testing, billing accuracy, and cash reconciliation.
• Marketing & Promotions
• Execute local BTL activations, festivals, and wedding season campaigns.
• Analyse competitive activity and implement strategies to increase market share.
• Reporting & Analysis
• Provide regular MIS reports on sales, footfall conversion, category performance and competitor benchmarking.