Store Manager

Job Purpose

To manage the overall store operations, achieve sales targets, ensure excellent customer service, and effectively manage the store team while maintaining Lawman brand standards.

Key Responsibilities

• Achieve monthly and yearly sales targets.
• Plan daily sales activities and ensure effective staff deployment.
• Drive sales, conversion, ATV, UPT, and customer experience.
• Lead, motivate, and monitor the performance of the store team.
• Ensure proper customer handling and service standards.
• Monitor stock availability, stock movement, replenishment, and inventory accuracy.
• Maintain proper visual merchandising and store presentation as per Lawman guidelines.
• Ensure compliance with all company SOPs and operational processes.
• Control shrinkage, stock loss, and operational expenses.
• Prepare and review daily, weekly, and monthly sales and performance reports.
• Conduct regular team briefings and provide product and sales training.
• Handle customer complaints and ensure timely resolution.
• Manage staff attendance, grooming, discipline, and productivity.
• Coordinate with the Area Manager and HO team for store-related requirements.
• Ensure the store is clean, organized, and ready for business at all times.