Store Manager

Role Overview

• Position: Store Manager (Onrole position)
• Payroll: Swiggy

Responsibilities

1. Store & Inventory Management

• Upkeeping the Store: Ensure overall maintenance, implementation, and adherence to the statement of purpose.
• In-Store Operations: Oversee and conduct accurate store operations, including:
  
• Billing
• Stock inwards & placement on racks
• Picking and packing items for delivery executives
• Managing wastage, dumping, etc.
• Inventory & Wastage: Responsible for wastage control and inventory management.
• Safety & Security: Ensure safety and security of stock, infrastructure, properties, and store premises. Prevent theft or fraud related to orders and stock.

2. Team & Staff Management

• Team Leadership: Manage a team of approximately 812 store employees.
• Rostering & Scheduling: Handle shift scheduling and rostering for store employees, security, and maintenance staff.
• People Management: Responsible for staff retention, training, and maintaining hygiene standards.

3. Operations & Performance Metrics

• Metrics Tracking: Oversee key operational performance indicators such as:
  
• Number of orders delivered
• Arrival-to-pickup time
• Stock availability
• Service Matrix Compliance: Daily tracking and adherence to service metrics, including:
  
• Picking to packing time
• Billing time
• Order to billing time

4. Skills & Qualifications

• Domain Knowledge: Well-versed in retail store operations management.
• Technical Skills: Proficiency in using necessary software for inwarding, billing, and pulling reports.
• Communication: Strong written and verbal communication skills.
• Problem Solving & Capacity: Ability to solve problems and handle heavy workloads efficiently.