Store Manager

Job Title: Store Manager
Location: DB City Mall, Bhopal, Madhya Pradesh
Department: Retail / EBO
Industry: Consumer Durables / Small Domestic Appliances
Experience: 48 Years
Employment Type: Full-Time
Reporting To: Area / Regional Sales Manager

About the Role:

We are looking for an experienced and result-oriented Store Manager to manage our retail store at DB Mall, Bhopal.

The ideal candidate should have strong experience in the Consumer Durables / Consumer Electronics / Home Appliances / Retail industry and must have worked specifically as a Store Manager, handling the complete day-to-day operations, sales, team management, inventory and customer experience of a retail store.

The Store Manager will be responsible for driving store sales, achieving revenue targets, managing the store team, maintaining inventory accuracy and ensuring an excellent customer experience.

Key Responsibilities:

1. Sales & Business Performance

• Own and drive the overall sales performance of the store.
• Achieve monthly and annual sales targets as assigned.
• Drive conversions, average transaction value and product mix.
• Monitor daily sales performance and identify opportunities to improve business.
• Implement effective sales strategies to maximise store revenue.
• Drive upselling and cross-selling of products.

2. Store Operations

• Manage the complete day-to-day operations of the store.
• Ensure the store is opened and closed as per defined processes.
• Maintain high standards of store hygiene, presentation and discipline.
• Ensure adherence to company SOPs, policies and retail processes.
• Coordinate with HO / Area Sales Team for operational requirements.

3. Team Management

• Lead, manage and motivate the store sales team.
• Allocate daily responsibilities and monitor individual performance.
• Conduct regular performance reviews and provide coaching to team members.
• Ensure the team has adequate product knowledge and selling skills.
• Manage attendance, discipline and grooming standards of the store team.

4. Inventory Management

• Ensure accurate stock management and inventory control.
• Monitor stock availability, inward and outward movement and stock ageing.
• Conduct regular physical stock checks and ensure minimum stock discrepancies.
• Coordinate with the concerned teams for replenishment and stock requirements.
• Ensure proper handling and storage of products.

5. Customer Experience

• Ensure a premium and consistent customer experience at the store.
• Handle customer queries, complaints and escalations effectively.
• Ensure customers receive accurate product information and suitable recommendations.
• Build strong customer relationships and encourage repeat purchases.

6. Visual Merchandising & Store Presentation

• Ensure products are displayed as per company guidelines.
• Maintain attractive product displays and proper product visibility.
• Ensure pricing, promotional communication and POS materials are correctly displayed.
• Coordinate with the VM / Marketing team for campaigns and store activations.

7. MIS & Reporting

• Maintain and share daily/weekly/monthly sales reports.
• Track store KPIs and provide insights on business performance.
• Monitor sales, inventory, conversion and other relevant retail metrics.
• Ensure timely submission of all store-related reports and documentation.

Key Performance Indicators (KPIs)

• Achievement of monthly/annual store sales targets
• Store revenue growth
• Conversion rate
• Average Transaction Value (ATV)
• Product mix and upselling/cross-selling
• Inventory accuracy and stock availability
• Customer satisfaction
• Team productivity and performance
• Store compliance and operational excellence

Candidate Profile:

Mandatory Requirements:

• 3 to 8 years of overall experience in Consumer Durables / Consumer Electronics / Home Appliances / Retail.
• Must have worked specifically as a Store Manager / Store-in-Charge for a retail outlet.
• Strong experience in independently managing store sales and operations.
• Experience in managing a team of retail sales staff.
• Strong understanding of retail sales, inventory and store operations.
• Proven track record of achieving store-level sales targets.
• Excellent customer handling and communication skills.
• Strong leadership, ownership and problem-solving abilities.

Preferred Industry Background:

• Consumer Durables
• Home Appliances
• Consumer Electronics
• Small Domestic Appliances
• Mobile / IT Retail
• Premium Retail

Important: Candidates whose experience is primarily Field Sales / Territory Sales / Area Sales / ASM / Sales Executive and who have not independently managed a retail store will not be considered.

Education:

Graduate in any discipline preferred.

Key Competencies

• Store & Retail Operations
• Sales & Target Achievement
• Team Management
• Customer Relationship Management
• Inventory Management
• Product Knowledge
• Visual Merchandising
• MIS & Reporting
• Leadership & Ownership
• Communication & Negotiation Skills