Store Manager - Pizza Hut

Role & Responsibilities

• Manage the overall day-to-day operations of the Pizza Hut restaurant and ensure smooth store functioning.
• Drive sales, profitability and business growth as per company targets.
• Manage and monitor P&L, food cost, labour cost and controllable expenses.
• Ensure an excellent guest experience and maintain high customer service standards.
• Drive suggestive selling, upselling and add-on sales to improve store revenue.
• Manage manpower planning, shift scheduling and team productivity.
• Lead, coach, train and motivate the restaurant team to achieve business and operational goals.
• Ensure adherence to Pizza Hut SOPs, food safety, hygiene and quality standards.
• Monitor inventory, stock availability and wastage control.
• Handle customer complaints and ensure timely and effective resolution.
• Ensure compliance with HR, statutory and operational requirements.
• Conduct regular team briefings and drive employee engagement and performance.
• Monitor store performance and take corrective actions wherever required.
• Maintain a safe, clean and positive working environment for all team members.

Preferred Candidate Profile

• Graduation is mandatory.
• 25 years of relevant experience in QSR, Restaurant, Hospitality, Retail or Food & Beverage operations.
• Candidates with prior experience as Restaurant Manager / Store Manager / Assistant Restaurant Manager will be preferred.
• Strong leadership, team management and people-handling skills.
• Good communication and customer service skills.
• Strong understanding of sales, profitability, P&L and cost control.
• Ability to drive sales through upselling and suggestive selling.
• Good knowledge of restaurant operations, food safety and hygiene standards.
• Ability to work in a fast-paced and target-driven environment.
• Willingness to work in rotational shifts, weekends and holidays as per business requirements.
• Strong problem-solving and decision-making skills.
• Customer-focused, result-oriented and proactive approach.