Store Manager (Mattress store)

Key Responsibilities:

• Drive Mattress category sales and achieve store targets.
• Lead, motivate and manage the sales team.
• Monitor store operations, customer service and sales performance.
• Ensure effective Visual Merchandising and product displays.
• Manage inventory, stock availability and shrinkage control.
• Handle customer queries, complaints and institutional enquiries.
• Monitor conversion ratio, average ticket size and follow-ups.
• Ensure proper implementation of HR and store SOPs.
• Track competitor activities and identify opportunities to improve sales.
• Coordinate with the Store Manager and support functions to ensure smooth store operations.