Store Manager - Idigarai, Coimbatore

We are looking for an experienced and customer-focused Store Manager to manage the overall operations of a supermarket. The Store Manager will be responsible for achieving sales targets, managing manpower, ensuring inventory availability, maintaining operational standards, and delivering an excellent customer experience.

Roles & Responsibilities

• Manage the day-to-day operations of the supermarket and ensure smooth store functioning.
• Drive sales, revenue, profitability and customer service as per business targets.
• Monitor department-wise sales and identify opportunities to improve performance.
• Ensure optimum stock availability across Grocery, FMCG, Fruits & Vegetables and other categories.
• Control inventory, stock loss, damages, expiry and shrinkage.
• Ensure proper GRN, stock receiving, replenishment and inventory accuracy.
• Manage and motivate store employees to achieve individual and store targets.
• Prepare manpower schedules and ensure adequate staffing across departments.
• Monitor employee attendance, grooming, discipline and productivity.
• Ensure excellent customer service and resolve customer complaints promptly.
• Maintain visual merchandising, product displays, cleanliness and store hygiene.
• Ensure adherence to company SOPs, statutory requirements and operational guidelines.
• Monitor cash handling, billing operations and ensure compliance with cash-control procedures.
• Conduct regular stock audits and take corrective action on inventory discrepancies.
• Coordinate with warehouse, supply chain, vendors and support functions for smooth operations.
• Analyse daily/weekly/monthly business reports and take action to improve store performance.
• Conduct regular team meetings and communicate business priorities and targets.
• Drive customer engagement, loyalty and promotional activities.
• Ensure the store is always sales-ready, customer-ready and audit-ready.

Key Performance Indicators (KPIs)

• Sales & Revenue Achievement
• Gross Margin / Profitability
• Customer Satisfaction
• Inventory Accuracy
• Shrinkage / Stock Loss Control
• Availability & Fill Rate
• Manpower Productivity
• Employee Attrition
• Operational Audit Compliance
• Store Hygiene & Visual Merchandising

Desired Candidate Profile

• Graduate in any discipline; MBA/PGDM will be an added advantage.
• 48 years of experience in supermarket, retail or FMCG store operations.
• Minimum 2 years of experience in a Store Manager / Store In-charge role preferred.
• Strong knowledge of supermarket operations, inventory management and sales.
• Good leadership, team management and people-handling skills.
• Strong customer service and problem-solving abilities.
• Good communication and interpersonal skills.
• Comfortable working with sales reports, MIS and basic computer applications.
• Ability to work in a fast-paced retail environment and achieve business targets.

Preferred Experience]

Supermarket | Grocery Retail | FMCG | Hypermarket | Retail Store Operations

Interested candidate share the resume to [email removed]