Store Manager For Dark Store

Job Title: Store Manager Swiggy Instamart

Location: Gurugram, Haryana
Experience: 3+ Years
Employment Type: Full-Time

Job Summary

Swiggy Instamart is looking for an experienced Store Manager to manage day-to-day operations of a Dark Store. The role involves team handling, roster planning, inventory management, inbound & dispatch operations, and ensuring smooth store performance.

Key Responsibilities

• Manage daily operations of the Instamart Dark Store.
• Handle First Mile operations including inbound, put-away and inventory accuracy.
• Manage Last Mile operations, order dispatch and rider coordination.
• Lead and manage pickers, packers and supervisors.
• Prepare and manage employee rosters according to business demand.
• Monitor inventory, stock levels, shrinkage and replenishment.
• Ensure proper handling and storage of frozen, chilled and temperature-sensitive products.
• Monitor and maintain freezer/chiller temperature as per SOP.
• Conduct regular audits for product quality and shelf-life.
• Prepare daily operational reports related to attendance, productivity, shrinkage and SLA.
• Coordinate with HR, Supply Chain, Central Operations and Last Mile teams.
• Handle escalations and ensure SOP compliance.
• Ensure high order accuracy and minimum order delays.

Requirements

• Minimum 3+ years of experience in Store Operations, Dark Store, Warehouse, E-commerce, Retail or similar operations.
• Strong experience in team handling and roster planning.
• Hands-on experience in inventory management.
• Experience in inbound, dispatch, fulfillment or last-mile operations preferred.
• Knowledge of cold-chain/freezer/chiller operations is preferred.
• Good communication and email-writing skills.
• Basic knowledge of MS Excel / Google Sheets.
• Ability to work in a fast-paced, high-pressure environment.

Preferred Candidate Profile

Candidates from Dark Store, Quick Commerce, E-commerce, Retail, Warehouse, Logistics or Fulfillment operations will be preferred.

Relevant Companies: Blinkit, Zepto, Swiggy Instamart, BigBasket, Amazon, Flipkart, Delhivery, Ecom Express, Shadowfax, Xpressbees and similar organizations.

Key Skills: Dark Store Operations, Store Operations, Warehouse Operations, Team Handling, Inventory Management, Roster Planning, Order Fulfillment, Inbound, Dispatch, Last Mile, Cold Chain.