Store Manager/ Executive

Job Description:

Roles & responsibilities

1. Studio & Team Management

• Supervise and manage the store team and part-time workshop facilitators.
• Oversee daily studio operations including conducting workshops, opening/closing duties (10:00 am 8:00 PM), inventory, equipment readiness, and store hygiene.
• Ensure the team is aligned with brand SOPs and delivering a seamless customer experience.

2. Workshop Oversight & Support

• Oversee the scheduling and execution of tufting workshops, stepping in to lead select sessions when required.
• Maintain quality control of workshop facilitation and customer experience throughout the session lifecycle.
• Handle on-ground issues with confidence, ensuring smooth conflict resolution and quick response.

3. Customer Experience & Service

• Foster a warm and welcoming atmosphere for all customers, ensuring high satisfaction and repeat visits.
• Train team members in hospitality, product knowledge, and soft skills.
• Personally attend to key customers or special bookings, as needed.

4. Events & External Engagement

• Coordinate and lead studio participation in offsite events, exhibitions, and private workshops.
• Manage logistics, manpower planning, and ensure brand experience is consistent across locations.

5. Reporting & Operational Improvements

• Maintain records including daily sales reports, attendance, inventory, and staff schedules.
• Work closely with leadership to identify areas of improvement and implement process

Preferred candidate profile

A gratuate in any discipline

A background in retail is a plus

0 to 4 years of experience in client facing

Strong people management, Problem solving abilities.

Excellent communication and interpersonal skills.

Comfortable to work on weekends, holidays and peak seasons

Job Types: Full-time, Permanent, Fresher

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Paid time off

Work Location: In person