Store Manager / CSM

Role: Store Manager / Catchment Sales Manager

Locations: Multiple Locations - North Bengal

Responsibilities

Sales:

• Design, plan and implement all store related activities to ensure revenue growth
• Review retail channel health & take necessary actions to drive width, depth and quality of channel
• Drive Gross additions, Quality sales metrics, NPS & compliance to regulatory norms in terms of customer acquisitions

Service:

• Coordinate & plan with the deployment team to ensure seamless fiber connectivity for the customer
• To ensure customer Satisfaction by keeping a check on complaints
• Custodian of overall business and connectivity of the zone

Team Management:

• Cascade / governance with the direct/indirect teams
• To have minimum attrition and maximum engagement scores
• Provide leadership pipeline at a national level

Requirements

• Customer Obsession
• Business & Financial Acumen
• Service Orientation
• Ownership Mindset
• Navigating Change
• Collaboration & Influence
• Building Leaders
• Cross Functional Liaising