Store Manager - Agra

Position: Store Manager 

Location: Agra

Employment Type: Full-time 

Experience: 2+ Years 

About the Company - Cox & Kings: 

Cox & Kings is one of the world's oldest and most trusted travel companies, with a legacy of over 265 

years in the travel and tourism industry. The company offers a wide range of travel services including 

group tours, customized holidays, corporate travel, and destination experiences across India and 

international markets. 

Job Overview: 

We are looking for a passionate and sales-driven Store Manager to manage the day-to-day 

operations of a Cox & Kings franchise store. The role involves handling customer enquiries, driving 

holiday sales, preparing travel quotations, managing bookings, ensuring exceptional customer 

service, and supporting local business development. The ideal candidate should be 

customer-focused, target-oriented, and capable of independently managing store operations while 

delivering a seamless travel experience. 

Job Roles and Responsibilities:  

● Handle walk-in customers, telephonic enquiries, referrals, and CRM-generated leads. 

● Prepare customized domestic and international holiday itineraries and quotations. 

● Convert customer enquiries into confirmed bookings through effective follow-ups. 

● Achieve monthly sales and revenue targets assigned by the company. 

● Upsell and cross-sell services such as visa assistance, travel insurance, forex, transfers, and 

sightseeing. 

● Coordinate bookings, travel documentation, vouchers, and customer communications. 

● Ensure accurate customer documentation and timely processing of bookings. 

● Maintain customer records, bookings, payments, and enquiries in the CRM system. 

● Resolve customer concerns and ensure high levels of customer satisfaction. 

● Support local marketing activities, corporate tie-ups, and referral generation to increase 

walk-ins. 

● Coordinate with internal Operations, Finance, and Product teams for smooth service 

delivery. 

● Maintain store operations and brand standards while submitting regular sales and 

performance reports. 

Skills & Qualifications Required:  

● Graduate in any discipline. A qualification in Travel & Tourism, Hospitality, or Business 

Administration will be an added advantage. 

● Minimum 2 years of experience in Travel Sales, Holiday Sales, Retail Sales, or a 

customer-facing sales role. 

● Strong knowledge of domestic and international holiday packages and travel products. 

● Good understanding of visa processes, travel documentation, and customer servicing. 

● Proven ability to achieve sales targets and drive business growth. 

● Experience working with CRM systems and Microsoft Office applications. 

● Excellent communication, negotiation, and interpersonal skills. 

● Strong customer relationship management and problem-solving abilities. 

● Ability to work independently and manage store operations efficiently. 

● Fluency in English and Hindi. Knowledge of the local language will be an added advantage. 

Key Performance Indicators (KPIs) 

● Achievement of monthly sales and booking targets. 

● Lead conversion ratio from enquiries to confirmed bookings. 

● Customer satisfaction and service quality. 

● Timely follow-up and response to customer enquiries. 

● Accuracy of CRM updates and booking documentation. 

● Growth in repeat business and customer referrals. 

● Compliance with company processes and operational standards. 

Why Join Us 

● Be part of one of the world's most iconic travel brands with a legacy of over 265 years. 

● Exposure to domestic and international travel products. 

● Professional learning through product and destination training. 

● Collaborative work environment with excellent career growth opportunities. 

● Opportunity to independently lead and grow a Cox & Kings retail store.