Store Incharge -Dark Store

Role & responsibilities

We are looking for a Dark Store In-Charge to manage end-to-end dark store operations, including inventory management, order fulfillment, and last-mile delivery operations. The candidate should have hands-on experience in dark store operations and rider hiring/management.

Key Responsibilities

• Manage day-to-day operations of the dark store.
• Handle inventory management, stock accuracy, inward/outward, reconciliation, damages, and wastage.
• Ensure timely picking, packing, and dispatch of customer orders.
• Manage rider hiring, onboarding, attendance, and daily allocation.
• Ensure adequate rider availability based on order volume.
• Monitor rider productivity and last-mile delivery performance.
• Coordinate with riders to ensure timely delivery and adherence to SLA.
• Manage store staff and ensure compliance with operational SOPs.
• Track inventory variance, order fulfillment, cancellation, and delivery metrics.
• Resolve operational issues and coordinate with central operations teams.
• Maintain store hygiene, safety, and overall operational discipline.

Required Skills & Experience

• 6 months5 years of experience in Dark Store / Quick Commerce / E-commerce / Warehouse / Last Mile Operations.
• Must have dark store experience.
• Strong understanding of last-mile delivery operations.
• Rider hiring and rider management experience is mandatory.
• Good knowledge of inventory management and stock reconciliation.
• Experience managing store staff and delivery riders.
• Good communication and people-management skills.
• Ability to work in a fast-paced operational environment.

Preferred Background

Candidates with experience in Quick Commerce / Dark Store / Last Mile Operations will be preferred.