Store Incharge / Assistant Store Incharge

Role: Assistant Store Manager

Function: Store / Dark Store Operations

Industry: Quick Commerce / E-commerce / Logistics

Experience: 15 Years

Role Overview

We are looking for an experienced Assistant Store Manager with hands-on experience in Dark Store and Last-Mile Operations. The role will be responsible for supporting day-to-day store operations, ensuring smooth order fulfillment, managing inventory and coordinating with delivery partners to achieve operational and delivery SLAs.

The ideal candidate should be comfortable working in a high-volume, fast-paced dark store environment and have strong ownership of store-level performance.

Key Responsibilities

1. Dark Store Operations

Manage day-to-day operations of the assigned dark store.

Ensure smooth execution of inbound, putaway, picking, packing and dispatch activities.

Monitor order processing and ensure orders are fulfilled within defined SLAs.

Coordinate with the Store Manager and operations team to achieve daily targets.

Identify operational bottlenecks and take corrective action.

2. Last-Mile Operations

Coordinate with delivery partners/riders to ensure timely order dispatch.

Monitor rider availability, deployment and productivity.

Ensure smooth handover of orders from the dark store to delivery partners.

Resolve rider, order and dispatch-related operational issues.

Track delivery performance and support improvement in TAT and SLA adherence.

3. Inventory Management

Monitor stock availability and inventory accuracy.

Ensure proper receiving, putaway and stock movement.

Conduct regular cycle counts and physical stock checks.

Identify and resolve inventory discrepancies, damages and shortages.

Ensure proper storage and handling of products.

4. Team Management

Supervise store associates, pickers, packers and delivery partners.

Allocate manpower based on order volumes and operational requirements.

Monitor attendance, productivity and performance.

Conduct shift briefings and ensure SOP adherence.

Support training and onboarding of new team members.

5. Store Performance & KPIs

Monitor key store-level metrics including:

Order fulfillment rate

Picking and packing productivity

Dispatch TAT

Inventory accuracy

Rider availability

Rider productivity

Cancellation rate

SLA adherence

Store productivity

Prepare daily performance reports and highlight operational gaps.

6. Process & Compliance

Ensure compliance with company SOPs and operational processes.

Maintain 5S, housekeeping and safety standards within the store.

Ensure proper handling of inventory and equipment.

Conduct regular process checks and support audits.

7. Stakeholder Coordination

Coordinate with Store Manager, City Operations, Last Mile, Inventory, HR and central operations teams.

Ensure timely resolution of operational escalations.

Support store-level initiatives to improve productivity and customer experience.

Required Skills & Qualifications

2–5 years of experience in Dark Store, Last Mile, Quick Commerce, E-commerce or Logistics Operations.

Mandatory hands-on experience in Dark Store Operations.

Strong understanding of Last-Mile Operations and Delivery Partner Management.

Experience in inventory and store operations.

Good understanding of operational KPIs and SLA management.

Strong team-handling and problem-solving skills.

Good communication and coordination skills.

Comfortable working in rotational shifts and high-volume environments.

Strong ownership and accountability.

Preferred Candidate Background

Candidates from Quick Commerce, E-commerce, Logistics and Last-Mile organizations with experience in:

Dark Store Operations

Last-Mile Operations

Store Operations

Rider/Delivery Partner Management

Inventory Management

Order Fulfillment

Hub Operations

Relevant Job Titles

Assistant Store Manager

Assistant Manager – Dark Store

Assistant Manager – Store Operations

Dark Store Supervisor

Store Operations Executive

Last Mile Operations Manager

Hub Operations Manager

Shift Manager

Operations Lead