Store In Charge Quick Commerce

Job Summary

The Store In-Charge will be responsible for end-to-end operations of a dark store/micro-fulfillment center, ensuring fast, accurate order fulfillment, inventory accuracy, and team performance to meet quick-commerce delivery SLAs (typically 10-30 minutes).

Key Responsibilities

• Manage daily store operations including order picking, packing, and dispatch within committed delivery timelines
• Ensure inventory accuracy through regular stock counts, cycle counts, and reconciliation with system records
• Monitor and minimize stock-outs, wastage (especially for perishables/FMCG), and shrinkage
• Recruit, train, schedule, and supervise store staff (pickers, packers, riders/delivery partners where applicable)
• Track and improve key operational metrics: order fulfillment time, order accuracy, on-time delivery %, and customer complaints
• Ensure store layout and product placement are optimized for fast picking
• Maintain hygiene, safety, and compliance standards (FSSAI norms if handling food/grocery)
• Coordinate with area/cluster manager on stock replenishment, staffing needs, and escalations
• Handle customer complaints or delivery issues escalated from the app/support team
• Manage store P&L basics labor cost, wastage cost, and operational expenses within budget
• Ensure adherence to company SOPs and audit compliance

Required Skills & Qualifications

• Graduate (any discipline); retail/supply chain background preferred
• 2-5 years of experience in retail store operations, warehouse/fulfillment, or quick commerce
• Strong people management and team leadership skills
• Comfortable working in a fast-paced, target-driven, metrics-heavy environment
• Basic proficiency with inventory/POS systems and Excel/Google Sheets
• Willingness to work in rotational shifts, including weekends/holidays
• Strong problem-solving and multitasking ability under time pressure