Store & Ecommerce Manager

Store & E-commerce Manager Shopify | Retail Sales | Customer Service

Ritu’s Meraki Art | Andheri, Mumbai
Full-time | On-site | Monday–Saturday | 10 AM–7 PM

Key Responsibilities

• Attend to store walk-ins, understand requirements and assist customers with products, pricing and customisation.
• Prepare quotations/billing and collect payments through UPI, card or other modes.
• Maintain customer details and follow up on enquiries to convert them into sales.
• Manage customer queries through Shopify, Etsy, WhatsApp, Instagram and other online channels.
• Manage and update product listings on Shopify and Etsy.
• Upload product images, descriptions, dimensions, pricing and specifications.
• Assist with product photography and basic image editing using Canva.
• Monitor online orders and coordinate order processing and dispatch.
• Check social media for enquiries and occasionally post products, stories and updates.
• Assist with WhatsApp broadcasts, customer reviews and basic sales tracking.
• Maintain a professional and organised showroom environment.

Candidate Profile

• 1–3 years of experience preferred in e-commerce, retail, customer service, inside sales, online sales or social media.
• Strong communication and customer-handling skills.
• Comfortable using laptops, WhatsApp, Excel/Google Sheets, Ai tools and online platforms.
• Knowledge of Shopify, Etsy, Canva, Instagram or e-commerce marketplaces is an advantage.
• Candidates with relevant internships and strong practical experience may also apply.
• Must be organised, responsible, proactive and comfortable working independently.

Compensation

Fixed Salary + Performance-Based Sales Incentives / Commission

Additional incentives are offered for successful online and in-store sales, customer follow-ups and lead conversions.

Location: Lakshmi Industrial Estate, Andheri, Mumbai
Working Days: Monday to Saturday
Timings: 10:00 AM – 7:00 PM
Experience: 1–3 Years
Work Equipment: Laptop and required work tools provided