Store Director

The Store Director will oversee the day-to-day retail operations of the luxury Lladr boutique at Jio World Plaza, ensuring absolute alignment with premium brand standards. The primary focus of this position is driving B2C retail sales, maximizing profitability, and expanding business performance through dedicated local business development and premium corporate sales avenues.

Role & responsibilities

Sales & Business Development

• Drive Retail Sales: Formulate and execute effective boutique sales strategies to consistently achieve and exceed monthly and annual revenue targets.
• Corporate & B2B Outreaches: Actively source and build profitable corporate sales channels and luxury gifting opportunities.
• Project & Designer Relations: Network with premium interior designers and architects to generate bespoke project-based porcelain sales.
• Campaign Management: Plan, implement, and track targeted weekly and monthly in-store sales initiatives to maximize traffic and conversions.

Client Relationship Management (CRM)

• Elevate Customer Experience: Deliver world-class, premium customer service that matches international luxury hospitality standards.
• HNI Database Management: Build, grow, and meticulously update an active database of High-Net-Worth Individuals (HNIs) and VIP clients.
• Client Retention: Develop loyalty strategies to retain existing clientele while continuously acquiring new luxury patrons.

Operations & Brand Visuals

• Boutique Maintenance: Oversee full operational compliance, security, inventory management, and general boutique upkeep.
• Visual Merchandising: Maintain strict adherence to global brand guidelines and visual merchandising standards to reflect an elite aesthetic.

Team Leadership

• Mentorship & Coaching: Lead, mentor, and motivate boutique staff to drive individual productiveness and ensure seamless daily performance

Preferred candidate profile

Education & Experience

• Degree: Graduate or Postgraduate Degree / Diploma in Business Management, Luxury Retail, Hospitality, or a related field.
• Industry Experience: Minimum 6+ years of operational retail sales experience specifically within Luxury/Premium Brands, B2C Sales, or High-End Hospitality.