Storage Operations Professional

Job Summary


Key Responsibilities

• Supported Storage Technologies
• Dell EMC
• Hitachi
• NetApp
• Pure Storage
• IBM Storage

Required Skills Qualifications

• L1 Activities (Monitoring Basic Operations)
• i. Perform daily health checks to monitor LUNs, aggregates, and volume utilization
• ii. Monitor and manage network interfaces
• iii. Check status of aggregates and volume usage
• iv. Monitor ticketing tools and emails for incidents/requests
• v. Work with Change, Incident, and Problem Management processes
• vi. Coordinate with cross-functional teams for issue resolution
• vii. Identify and mitigate issues proactively
• viii. Basic knowledge of ransomware protection, IRE, and Airgap mechanisms
• L2 Activities (Administration Advanced Support)
• i. Monitor and manage NetApp OnCommand Unified Manager (alerts, capacity, performance)
• ii. Configure and support CIFS and NFS shares
• iii. Perform data restoration using SnapRestore and CIFS shares
• iv. Manage permissions for CIFS shares (user/group access control)
• v. Manage Snapshots, LUN Clone, and FlexClone
• vi. Configure and troubleshoot V-Filer environments
• vii. Perform LUN management (creation, snapshots, igroup management, restore) using SnapDrive
• viii. Configure and troubleshoot NFS, CIFS, and SAN (FC/iSCSI) environments
• ix. Generate and manage reports using Operations Manager
• x. Manage qtrees for efficient storage utilization
• xi. Coordinate with vendors for hardware issue resolution
• xii. Configure and troubleshoot SnapVault environment
• xiii. Perform DR drills and testing
• xiv. Install, configure, and manage storage arrays (EMC VMAX/PowerMax, IBM SVC/ESS)
• xv. Experience with EMC storage platforms: PowerMax, XtremIO, Unity
• xvi. Perform RAID and LUN management along with host integration
• xvii. Manage Brocade SAN switches (zoning, configuration, maintenance)
• xviii. Work with Brocade SANNav and Cisco MDS SAN switches
• xix. Perform routine maintenance (backup, restore, performance monitoring)
• L3 Activities (Architecture, Governance Leadership)
• i. Define and monitor performance metrics for the team
• ii. Ensure adherence to SLAs and maintain storage performance standards
• iii. Prepare SOPs, runbooks, and documentation for operations
• iv. Lead technical escalations and coordinate with OEM/vendors
• v. Analyze complex issues and provide solutions
• vi. Apply advanced troubleshooting techniques and decision-making
• vii. Identify risks and implement mitigation strategies
• viii. Work across teams to drive outcomes
• ix. Manage BAU operations and support IT strategy execution
• x. Ensure uninterrupted IT services and coordinate with user groups
• xi. Manage service levels, resource planning, and coordination
• xii. Support selection of storage hardware/software solutions
• xiii. Drive process improvements in service delivery
• xiv. Provide support to design and presales teams
• xv. Handle audit requirements and documentation submissions
• xvi. Manage BCP, DR activities, and outage recovery
• xvii. Configure monitoring alerts and optimize thresholds
• xviii. Perform trend analysis for proactive issue management

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