Steward

JOB DESCRIPTION STEWARD / STEWARDESS

Department: Food & Beverage Service
Position: Steward / Stewardess
Reports To: Captain / Senior Captain / Restaurant Manager
Industry: Restaurant / Fine Dining / Hospitality

Job Summary

We are looking for a polite, energetic, and customer-focused Steward / Stewardess to join our Food & Beverage service team. The candidate will be responsible for providing efficient and courteous service to guests while maintaining high standards of cleanliness, hygiene, grooming, and hospitality.

Key Responsibilities

• Welcome and greet guests in a warm and professional manner.
• Assist guests with seating and provide menus.
• Take accurate food and beverage orders and communicate them to the kitchen/bar.
• Serve food and beverages according to restaurant service standards.
• Ensure timely and courteous service throughout the guest's dining experience.
• Maintain proper table setup with crockery, cutlery, glassware, napkins, and other service items.
• Clear and reset tables efficiently after guest departure.
• Maintain cleanliness of tables, service stations, restaurant areas, and equipment.
• Ensure adequate availability of cutlery, crockery, glassware, condiments, and other service requirements.
• Coordinate with the kitchen, bar, Captain, and other service staff for smooth operations.
• Attend to guest requests promptly and professionally.
• Handle basic guest queries and escalate complaints to the Captain or Restaurant Manager.
• Assist in upselling food and beverage items when required.
• Follow restaurant SOPs, hygiene, food safety, and grooming standards.
• Minimize breakage, wastage, and damage of restaurant equipment.
• Assist with opening and closing duties of the outlet.
• Support the team during peak hours, events, and special functions.
• Perform any other duties assigned by the management.

Candidate Requirements

• Education: Hotel Management qualification is an advantage.
• Experience: 0–2 years in a restaurant, hotel, caf, or hospitality environment. Freshers may also be considered depending on the property.
• Good communication and interpersonal skills.
• Basic knowledge of food and beverage service.
• Pleasant personality and guest-oriented approach.
• Well-groomed and professionally presentable.
• Good teamwork and coordination skills.
• Ability to work in a fast-paced environment.
• Willingness to work flexible shifts, weekends, and holidays.
• Physically fit and comfortable standing for extended periods.