Steward/Hostess - Magnolia Bakery (Bengaluru)

Key Roles & Responsibilities

1. Product Knowledge

• Demonstrate strong product knowledge and confidently explain offerings to customers.
• Ensure consistency in serving size, packaging, and smallware usage.
• Adhere to strict food safety, hygiene, and grooming standards.
• Proficiency in cupcake icing is mandatory for all team members.

2. Customer Service & Order Fulfilment

• Greet customers warmly and handle orders with accuracy and efficiency.
• Ensure timely service while maintaining high service standards.
• Address customer inquiries and feedback professionally to ensure satisfaction.

3. Store Operations & Maintenance

• Maintain cleanliness across dining and workstation areas.
• Assist with inventory stocking and supply management.
• Follow all safety, sanitation, and hygiene protocols.
• Complete daily opening/closing checklists and wastage records.
• Ensure proper upkeep of smallware and equipment.
• Maintain attention to detail in service, presentation, and overall store ambiance.

4. Teamwork & Efficiency

• Collaborate effectively with colleagues to ensure smooth outlet operations.
• Support team members during peak hours to maintain service speed.
• Follow instructions from supervisors and managers diligently.
• Take ownership of tasks assigned by the Outlet Manager/Supervisor.
• Maintain a humble, team-oriented attitude, recognizing the importance of each role in sustaining and growing the brand.

Perks and Benefits

• Target Based Incentives.
• Food Allowance
• All Statutory benefits.
• Medical Insurance