State Project Manager

Position: State Project Manager (SPM) Kerala

Organization: CSC e-Governance Services India Limited

CSC e-Governance Services India Limited is a Special Purpose Vehicle (SPV) under the Ministry of Electronics & IT. It serves as a key implementation agency for the Digital India programme, delivering Government-to-Citizen (G2C) services, digital literacy, and financial inclusion through a network of over 5.8 lakh CSC centres across the country.

Website: https://cscspv.in/index.html

Location: Thiruvananthapuram, Kerala
Experience: 57 years

Role Overview

The State Project Manager (SPM) will be responsible for the end-to-end implementation, management, monitoring, and scaling of the CSC Scheme across Kerala. The role will act as a key link between CSC SPV Head Office and field-level operations, ensuring effective coordination with District Managers (DMs), Village Level Entrepreneurs (VLEs), government departments, and other stakeholders.

Key Responsibilities

1. Project Implementation

• Lead the rollout, operationalization, and effective functioning of CSC services across Gram Panchayats in Kerala.
• Drive state-level initiatives and ensure timely implementation of CSC projects and programs.
• Monitor field operations and ensure adherence to defined processes and service standards.

2. Stakeholder Coordination

• Act as the primary point of coordination between CSC SPV, State IT Departments including KSITM, district administration, and other government stakeholders.
• Maintain effective coordination with District Managers, VLEs, and other field-level teams.
• Facilitate timely resolution of operational and administrative issues.

3. Monitoring & Performance Management

• Monitor key performance indicators including transaction volumes, active VLEs, service delivery, revenue/business performance, and operational timelines.
• Analyse state-level performance data and identify areas requiring corrective action.
• Prepare regular MIS and performance reports for senior management.

4. Capacity Building

• Plan and facilitate training programs, workshops, and awareness initiatives for DMs and VLEs.
• Ensure VLEs are adequately equipped with knowledge of CSC services, processes, and technology.
• Drive adoption of new services and initiatives at the field level.

5. Grievance & Helpdesk Management

• Ensure timely resolution of grievances raised by VLEs and citizens relating to technical issues, service delivery, or operational challenges.
• Coordinate with relevant internal teams for resolution of escalated issues.
• Monitor recurring issues and recommend process improvements.

6. Business Development

• Drive adoption and growth of B2C and other CSC services across Kerala.
• Identify opportunities to improve transaction volumes, service uptake, and revenue generation.
• Work closely with DMs and VLEs to strengthen the financial sustainability of CSC centres.

7. Reporting & Governance

• Provide regular updates to CSC SPV Head Office on state-level operations, performance, challenges, and action plans.
• Ensure compliance with CSC SPV guidelines, government directives, and operational processes.
• Support implementation of new government schemes, digital services, and strategic initiatives.

Candidate Profile

Educational Qualification

• Graduate degree in any discipline.
• Postgraduate qualification in Management, IT, Public Administration, or a related field will be an advantage.

Experience

• Minimum 5- 7 years of experience in managing large-scale IT, e-Governance, digital transformation, government, or field operations projects.
• Experience in managing geographically distributed teams and working with government stakeholders will be preferred.

Key Skills

• Strong project and operations management skills.
• Excellent stakeholder management and coordination abilities.
• Strong analytical and problem-solving skills.
• Good understanding of e-Governance and digital service delivery.
• Proficiency in MS Office, MIS, dashboards, and online monitoring tools.
• Strong people management and leadership capabilities.

Language Proficiency

• Excellent command of Malayalam and English, both written and verbal.
• Ability to communicate effectively with government officials, field teams, DMs, and VLEs.

Operational Requirements

Travel: Willingness to travel extensively across districts, Gram Panchayats, and CSC centres throughout Kerala.

Flexibility: Ability to work in a dynamic environment and adapt to changing government policies, project priorities, and operational requirements.