State Head

• Alignment of Operations strategy to the Business Unit strategy for achievement of budget targets
• Close interaction with Credit /Sales/ Product/IT and other key stakeholders -for understanding business plans and aligning deliveries with these plans
• Define and institute process and service metrics for measurement and drive operations process and service improvements across all levels
• Introduce and implement the best practices of business operations across all locations
• Set up and continually improve operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
• Work cross functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes
• Champion customer service, process improvements in policies and procedures, and provide strategic recommendations for sustainable operations

Provide effective risk-based oversight over the operations of branches and processing centers, including the validation of the design and proper execution of controls