State Head

Role & responsibilities

• Drive end-to-end business performance across up to 10 branches, ensuring achievement of sales, disbursement, and collection targets.
• Build, scale, and manage the Micro Loan Against Property (LAP - Secured) portfolio with ticket sizes up to 10 Lakhs.
• Conduct regular branch visits (extensive travel required) to monitor performance, identify gaps, and implement corrective actions.
• Ensure high productivity levels across branches by tracking KPIs, driving accountability, and improving efficiency.
• Oversee and strengthen collections performance, ensuring portfolio quality and minimizing delinquencies.
• Lead and manage Branch Managers, Sales Managers, and DST teams, ensuring alignment with business goals.
• Own and drive state-level P&L, ensuring sustainable profitability and cost optimization.
• Manage and expand DSA/Connector/Open Market channels to enhance sourcing and market penetration.
• Ensure smooth file processing from login to disbursement, coordinating closely with Credit and Operations teams.
• Drive customer engagement, satisfaction, and retention through consistent service quality across branches.
• Identify new market opportunities and expand the LAP customer base within the assigned geography.
• Plan and execute localized marketing and promotional activities to boost visibility and lead generation.
• Implement strong governance, compliance, and audit controls across all branches.

Preferred candidate profile

• Proven experience in handling multi-branch operations (810 branches preferred) in NBFC/BFSI.
• Strong exposure to secured lending (LAP preferred).
• Willingness for extensive travel within the state.
• Strong leadership, analytical, and stakeholder management skills.
• Track record of delivering business growth and collection efficiency.

Interested candidates should share your profile at [email removed] / [phone removed]