State Head

About Servify:

Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.

Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.

Why Join Servify

At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.

Position Summary:

The incumbent will build and manage strategic relationships with OEMs, distributors, and channel partners, while leading and developing high-performing sales teams. This position emphasizes new partner acquisition, operational excellence, in-depth market analysis, and the effective execution of OEM programs to ensure sustained regional growth and long-term business impact.

Key Responsibilities:

• Managing, developing and implementing Servify's channel sales strategy across the Madhya Pradesh & Chhattisgarh region aligned with business objectives.
• Deliver ambitious monthly, quarterly, and annual sales targets, with a strong focus on revenue growth and market expansion.
• Build, strengthen, and sustain long-term relationships with OEMs, distributors, and channel partners to enhance sales effectiveness.
• Identify talent gaps, assess hiring requirements, and lead recruitment and onboarding for the regional sales organization.
• Identify new market opportunities and drive partner acquisition and onboarding through strategic business development initiatives.
• Lead and champion OEM warranty and trade-in programs, ensuring high adoption and execution excellence across the channel.
• Monitor market trends, competitive landscape, and customer insights to implement differentiated growth strategies.
• Collaborate closely with OEMs and internal cross-functional teams to drive operational excellence and swiftly resolve partner or customer issues.
• Maintain a strong balance between new channel acquisition (hunting) and growth of existing accounts (farming).
• Manage regional budgets, oversee performance metrics, and ensure compliance with relevant industry regulations.
• Provide accurate reporting, forecasting, and conduct regular business reviews to track performance and drive accountability.

Requirements:

• 8+ years of experience in channel sales, distribution management, or related leadership roles.
• Graduate degree in any discipline; MBA from a recognized institute preferred.
• Proven experience as a State Sales Head or equivalent senior leadership role.
• Strong capability to lead, motivate, and manage high-performing sales teams.
• Demonstrated expertise in analyzing performance metrics, including KPIs and ROI, to support strategic decision-making.
• Excellent communication and interpersonal skills with the ability to build strong stakeholder partnerships.
• Strong organizational and problem-solving skills with a bias for action and ownership mindset.
• Industry experience in smartphones, consumer electronics, or fintech, particularly related to VAS programs, is highly desirable.
• Advanced proficiency in MS Office (Excel, Word, PowerPoint); familiarity with Tableau and AI-driven analytics tools is a plus.