State Head - Retail/Quick-Commerce/Hyper Local Grocery
Grassik Search · Kolkata · onsite · Posted 48d ago
About a minute. You'll make an account on the way through.
About this role
About the Role
The State Head will architect and scale company's entire operations function-from store setup to 15- minute delivery execution-ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.
Key Responsibilities :-
- Lead rollout of new franchise stores, warehouses, micro- fulfillment centres across target cities.
- Develop standard playbooks for on boarding, training & auditing franchisees.
- Ensure readiness to support expansion to 1,000+ stores within 12 months.
- Design and manage fulfillment network for 15- minute delivery promise.
- Optimize inventory holdings to minimize stock outs and waste.
- Streamline order- to- delivery workflows, including last- mile logistics.
- Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards.
- Identify process gaps, lead Lean/Six Sigma initiatives for efficiency gains.
- Continuously iterate to reduce operational costs and maintain service quality.
- Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth &inventory strategies.
- Forge and manage partnerships with suppliers, delivery providers, and local vendors.
- Own budgeting, forecasting, P&L for operations segment.
- Ensure compliance with all health, safety, labour regulations.
- Implement cost discipline and operational audits.
- Present weekly/monthly performance reports to C- level and investors.
- Actively participate in strategic planning, expansion roadmap, and fundraising prep.
Qualifications & Experience:-
- MBA or Bachelor's in Operations, Business, Supply Chain or related field
- 7+ years in operations leadership; experience in retail, quick-commerce, or hyper local grocery preferred.
- Proven track record of scaling operations in multi- location setups (e.g. 100- 1000 stores)
- Strong P&L acumen, financial planning, cost management
- Excellent leadership, communication, stakeholder management skills
- Willingness to travel (~40%) to emerging cities
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