State Admin Manager-Lucknow

• Job Purpose:
  
  

The State Admin Manager is responsible for overseeing administrative operations across all branches within the assigned state, ensuring seamless branch functioning, infrastructure readiness, statutory compliance, vendor management, and cost optimization. The role supports business growth by driving operational excellence, governance, and efficient administration across the state.

• Dimensions:
  
  

Branch Operations

Oversee administrative operations across all branches within the state.

Facility Management

Ensure preventive maintenance, asset management, and vendor performance.

Branch Expansion

Manage infrastructure development, site readiness, and branch rollout projects.

Compliance

Ensure adherence to statutory, regulatory, and internal audit requirements across the state.

Financial Control

Manage state administrative budgets, vendor payments, utility expenses, and cost optimization.

Team Management

Lead state-level admin executives, contract staff, and support teams.

• Job Context & Major Challenges:
  
  

Organization Context

Aditya Birla Capital Limited (NBFC) is registered with RBI as a Systematically Important Non-Deposit accepting Non-Banking Finance Company (NBFC). ABCL is one of the top private diversified NBFCs in India. As of 31-Sep'25, ABCL has a pan-India presence with a lending book of approx. Rs. 139,500 Crores.

ABCL offers end-to-end lending solutions to a diverse set of customers - Retail, HNI, MSMEs, and Mid & Large Corporates through secured as well as unsecured loan products. The diverse range of lending products includes Retail Small Ticket Secured and Unsecured Loans, Unsecured Personal Loans, Unsecured Business Loans, Health & Education Loans, Digital B2B2C and B2B2B Small Ticket Loans, Small Business Secured Loans, Loans Against Property (LAP), Lease Rental Discounting (LRD), Construction Finance (to Real Estate Developers), SME Loans, Capital Markets Loans (Loan Against Shares), Supply Chain Finance, Mid and Large Corporate Loans, and Infrastructure Finance loans. ABCL also has a Wealth Management division.

ABCL is rated AAA by India Ratings, ICRA and CARE (reaffirmed in 2020). ABCL secured the ABG Business Excellence Award in 2017 (Silver), and 2015 (Bronze), and multiple other Awards on forums like CII.

Business Context

Gold Loans is a key secured lending product with high volume, fast turnaround expectations and requires strict discipline in risk, valuation, purity testing, and customer trust management.

Job Context

Gold Loans are a high-volume, sensitive product requiring strong operational governance. The State Admin Manager is accountable for ensuring standardized administrative processes across the state while supporting business expansion, maintaining service quality, and optimizing costs.

Key Challenges

• Managing administrative operations across a geographically dispersed branch network.
• Delivering infrastructure projects within timelines and budgets.
• Ensuring statutory compliance across multiple districts/cities.
• Balancing operational efficiency with cost optimization.
• Managing multiple vendors and stakeholders while maintaining service quality.
  
  

Key Result Areas

Supporting Actions

Branch Operations & Facility Management

Ensure smooth branch administration across the state, monitor housekeeping, security, utilities, and maintenance and drive asset management and preventive maintenance programs.

Branch Expansion & Infrastructure Development

Manage new branch setup and infrastructure readiness, coordinate civil, electrical, interior, and branding activities and ensure timely completion of expansion projects.

Compliance, Reporting & Risk Management

Ensure statutory compliance, maintain registers, prepare MIS reports, address audit queries, and manage asset lifecycle.

Vendor & Stakeholder Management

Manage facility management vendors and service providers, negotiate service agreements and monitor vendor performance and coordinate with business, HR, Finance, Risk, and Procurement teams.

Financial Control & Budget Management

Manage state administration budgets, process vendor payments and monitor expenses and identify opportunities for cost optimization.

People Leadership

Supervise contract staff, ensure productivity, and provide guidance for smooth operations.