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    Job · 18092602

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    Staff Technical Writer

    Okta · Bengaluru · onsite · Posted 35d ago

    Undisclosed7–12 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Secure Every Identity, from AI to Human

    Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

    This is an opportunity to do career-defining work. We''re all in on this mission. If you are too, let''s talk.
    Okta is seeking a Staff Technical Writer to lead documentation for major product launches, spanning both (APIs, SDKs, integration guides) and the (admin/product guides).
    Reporting to the Manager of Technical Documentation, you''ll quickly ramp up on the teams guidelines and processes and set expectations with cross-functional partners on documentation deliverables.
    Location: Bengaluru, Karnataka, India
    Work Mode: Hybrid (minimum of 2 days onsite/week)
    Note: Requires an in-person meeting with the Hiring Manager at our Bengaluru office following the final rounds.
    Onboarding requires in-person travelling to our
    Bengaluru office.


    What you''ll be doing
    • Work closely with Engineering, Product Management, QA, Support, and members of the Information Development team.
    • Prioritize documentation work across concurrent initiatives to meet release dates.
    • Create end-to-end feature documentation for multiple engineering teams. These include (API references and SDK/CLI/Terraform guides) and (feature and configuration guides).
    • Develop comprehensive product expertise through hands-on engagement to ensure documentation accuracy and alignment with customer workflows.
    • Become an expert in the Information Development teams guidelines, processes, and tools.
    • Identify scope for improvement and suggest enhancements, including the use of Generative AI tools to increase productivity.
    • Analyze customer feedback before and after delivering documentation to enhance content depth, quality, and relevance.


    Minimum knowledge, skills, and abilities
    • 7+ years writing documentation for Cloud or Enterprise products.
    • Tools/Technologies: Oxygen XML Author, VS Code, Acrolinx, Git/GitHub, Jira, and Confluence.
    Framework: DITA, Markdown, OpenAPI, and API publishing platforms.
    • AI Tools: Hands-on experience with Generative AI tools to enhance documentation quality and workflow productivity.
    • Security/IAM domain knowledge (Okta or similar IDaaS).
    • Track record of leading the documentation efforts independently for a launch.
    • Strong technical fluency to read code and API specs and validate content firsthand.
    • Experience writing for Developers, such as SDK, CLI, or API reference guides.
    • Comfortable prioritizing and negotiating scope or timelines with stakeholders.
    • Self-starter and a strong communicator (both verbal and written).
    • Experience working with team members across different timezones.
    • A team player who enjoys collaborating with different stakeholders.
    • Experience working in a fast-paced, agile environment.


    Desired knowledge
    • Familiarity with localization and translation best practices.
    • Working knowledge of HTML, CSS, and JavaScript.


    Education
    • Bachelor, Diploma or Masters degree in Technical Communications, Information Systems, or a related technical field, and equivalent work experience, is required for this role.
    #LI-Hybrid
    #P25446

    The Okta Experience
    We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

    Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

    If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please to request an accommodation.

    Notice for New York City Applicants Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please to view our full NYC AEDT Notice.

    Sourced from naukri

    Skills

    QAGithubAgileDITAaws iamapisConfluencesdkscustomer feedbackOktaHTMLconcurrentJavascriptJira AtlassianCSScloudOnboardingAI ToolsProduct ManagementGenerative AiGITArtificial IntelligenceMachine Learning

    About Okta

    Okta logo

    Okta

    Software Product

    257

    employees

    2009

    17 years old

    New Delhi, Delhi

    India

    About

    OKTA IDENTITY INDIA PRIVATE LIMITED

    Industries

    Software ProductHardware & Networking

    Employee ratings

    28 reviews

    2.4/ 5

    Culture

    2.5

    Career growth

    2.1

    Work-life

    2.4

    Employees rate it well for

    Work Life Balance4

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    Staff Technical Writer · waiting for your command